Intel Pro LAN NIC has QoS problems !!!!!

Your post didn't include enough information to provide any answers. Please provide the following:

1. Service Tag or Express Service Code
2. Operating System
3. Current NIC driver version installed on the server
4. Current BIOS version installed on the server

Thank you,

I don't see what these things have to do with the problem at hand. It is a KNOWN problem and it is not fixed. It also appears to happen with the Pro/100 and Pro/1000 NICs. I hope that the result of this will be more than a stock response.

"Your post didn't include enough information to provide any answers.
Please provide the following:
2. Operating System
3. Current NIC driver version installed on the server
4. Current BIOS version installed on the server"

System info:
PowerEdge 400SC
Win XP Pro
Intel Pro 1000 MT - Driver=7.4.19.0 from Intel and it is signed
QoS setting is UnChecked
BIOS = A04

Intel won't support their stuff because it is in a DELL box. I hope DELL will put some pressure on them to get a reasonable solution.

Thanks in advance.

Sorry about the double reply but I couldn't edit my previous post.

Note: I do not have MSN Messenger installed on any machine and I have not had it installed. This happens on Yahoo Messenger and NetMeeting.

Here are some posts. The SnipURL links are shortened versions of the URLs in case the longer URL's wrap.

http://snipurl.com/7ypb
-OR-
http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=42169&view=by_date_ascending&page=1

http://snipurl.com/7ypd
-OR-
http://forums.us.dell.com/supportforums/board/message?board.id=dim_network&message.id=28124&highlight=qos#M28124

http://snipurl.com/7ype
-OR-
http://forums.us.dell.com/supportforums/board/message?board.id=sw_winxp&message.id=72632&view=by_date_ascending&page=1

http://snipurl.com/7ypi
-OR-
http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=47165&highlight=qos#M47165

There are more links but these give you an idea of what is being discussed. I hope this shows that this is not an isolated incident, my imagination, or something other than a problem with Intel's NIC which they won't address from Dell customers since the NIC is on "your" motherboard. This should be kicked up to someone with the authority and/or cojones to do something about it.

Thanks in advance.

search terms: microphone audio chat voicechat voice chat intel lan pro/1000 pro/100 qos

FrustratedGeek,

First, please keep in mind that PowerEdge 400SC is not validated to run Windows XP/9X or any other client-side OS. You will not find any XP/9X drivers from Dell. Why? Because it's a server product. I'm not saying it can't run XP on it, but it's not going to be supported from Dell.

Having said that, I understand your frustration and I will do utmost to find an answer for you (if there is one out there), but I cannot guarantee that it will work. Please understand that it is a compatibility issue with Intel NICs and Microsoft's QoS service. Not all hardware is compatible with all software out there and vice versa and I'm sure Microsoft and Intel must be working on it.

After reading the posts on the link you provided, I did find that the issue was resolved with the latest Intel driver. I am not sure why you didn't try updating your BIOS to A06 (since it's an embedded NIC on the motherboard; BIOS has a lot to do with it).

• Dell PowerEdge 400SC, BIOS A06

I have found some info on this issue. Here are some recommendations:

1. Update your router's firwmare to the latest.
2. On NIC's driver Properties, if you see 802.1p Support option, please make sure it's disabled.
3. Uninstall QoS service, restart and then install it again.

Additionally, you should also check out Windows Update and download any updates that may be available. Sometimes Microsoft also posts drivers, though Dell does not recommend updating drivers through Windows Update, however, since you're running an unsupported OS for the 400SC, you can try Microsoft-provided drivers (if one is available).

I hope the above procedure has resolved the issue you were having. Personally, I have run Intel NICs at home and have used MSN audio chat feature without any issues.

Tariq,

Thank you for your well researched response. I will try your suggestions.

This issue appears to be more of a general NIC problem and since Dell is using these throughout product lines, I would hope that an overall solution will be sought.


Thanks again,
FG