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June 6th, 2014 17:00
M600 boot error
Hi there, I have the following error on one M600 Blade server, it has the System Error at boot... Just Halt with the following legend : "System Halted!" Using the Blade DRAC, the error is: General Failure After Video The system board Video Riser is removed General Failure After Video General Failure After Video General Failure After Video General Failure After Video.............. The M600 is : Part Number Quantity Description HT038 1 BASE (ASSEMBLY OR GROUP), BLADE, XDH, X5460, 3160, M600 HM841 1 PRINTED WIRING ASSY, BACKPLANE, 2.5SATAX2 JW560 1 Assembly, Heatsink, Central Processor Unit N856G 1 Processor, X5460, 3.1/1.3, 12M Xeon Dual Processor Harpertown, E0 NK189 1 PRINTED WIRING ASSY, RISER, VIDEO, M600 XM755 1 ASSEMBLY, ENCLOSURE, BLADE JW697 1 Filler, Blank, Heatsink, Central Processor Unit G052C 1 Dual In-Line Memory Module, 1G 667M, 128X72, 8, 240, 1RX8 CM318 1 HARD DRIVE, 146G, SERIAL ATTACHED SCSI, DU, 10K, 2.5, SEAGATE, FIR F830C 1 Assembly, Carrier, Hard Drive Direct Current, 2.5 CM318 1 HARD DRIVE, 146G, SERIAL ATTACHED SCSI, DU, 10K, 2.5, SEAGATE, FIR F830C 1 Assembly, Carrier, Hard Drive Direct Current, 2.5 HM030 1 PRINTED WIRING ASSY, CONTROLLER, PC INTERFACE EXPRESS, SERIAL ATTACHED SCSI, SAS6IR, ADAPT FG027 1 Card, Backplane, Key, TOE, 2PORT Enterprise Systems Group
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Daniel My
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June 7th, 2014 11:00
Hello Igor
The error states the the "Video Riser is removed". I would suggest reseating the video riser. If that does not resolve the issue then test with a known good video riser if available. You can find more information on the removal of the video riser on pages 145 and 146 of the owner's manual:
http://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-m600_Owner's Manual_en-us.pdf
Thanks
Igor Paic
2 Posts
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June 7th, 2014 17:00
Daniel My
12 Elder
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6.2K Posts
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June 7th, 2014 17:00
The issue is with either the video riser or the system board. You need to determine which part is faulty. If you have another video riser then test with it. If you get the same error then the board will need to be replaced.
If you don't have another video riser to test in this system or another system to test this video riser in then you will just need to start replacing parts. I would start with replacing the video riser. If that does not resolve the issue then you will be replacing the system board.
Thanks