311 Posts

February 23rd, 2018 11:00

Hi,

Please send a private message with your service tag to ensure we have all appropriate information on your system.

 Thank you,

4 Posts

February 27th, 2018 02:00

Furthermore... will I incur any financial cost?

4 Posts

February 27th, 2018 02:00

Sorry... not sure how to send you a private message

311 Posts

February 27th, 2018 08:00

Hi,

In the top bar is an envelope icon. Select the and then select the New Message popup. 

There is no cost for the for the forum.

311 Posts

February 28th, 2018 07:00

Thank you for the service tag.

F2 during POST should get you into the BIOS. Sounds as though the keyboard may be disabled. Try loading the Support Live Image found at:

http://www.dell.com/support/contents/category/Product-Support/Self-support-Knowledgebase/enterprise-resource-center/Enterprise-Tools

You can also try reseating the CMOS battery. That will clear NVRAM and BIOS.

4 Posts

March 6th, 2018 05:00

Ok... thanks for your suggestions.. I will give them a try and let you know the outcome. Thanks again! 

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