OpenManage 8.2 unable to start services with PE R720

Question

Hi All, I was trying to install OpenManage 8.2 and and am running into the following error: Unsupported Server... OpenManage 8.2.0 installation cannot continue.. Exiting !! I'm running CentOS 6.6 and all of our other servers as long as the redhat-release is correct the installer will work. I even tried installing it via the yum utility and while it installed the services are having issues starting Dec 15 09:26:53 hlemrbpelp01 dataeng: Systems Management Data Engine: Failed to start because system is not supported It's almost like OpenManage doesn't think this is a dell system. I had a look at the checksystemtype script and ran the smbios-sys-info-lite /usr/sbin/smbios-sys-info-liteLibsmbios: 2.2.27Error getting the System ID: unknown error.Error getting the Service Tag: unknown errorError getting the Aset Tag: unknown errorError getting the System Name: unknown error.Error getting the BIOS Version: unknown error.Error getting the Vendor: unknown error.Is Dell: 0 Now I don't know if this happened from a firmware update but I called into Dell and didn't get a person that was that knowledgeable with this issue. He suggested I run the updates again and see if that helps. Does this look like it will help or is there some issue with the motherboard/BIOS that is causing this?

DELL-Josh Cr · Answer

Hi,

It does sound like it is not seeing it as a Dell system and trying to flash the BIOS again is a good idea. Does it have an iDRAC express or enterprise? Is this a new install? Was there a previous version of OMSA installed?

npolite2 · Answer

Hi Josh, The server does have iDRAC enterprise. The server has been running for a while now but I didn't notice that OSMA was not running properly until today.

PowerEdge Hardware General

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