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April 21st, 2017 18:00
PERC H330 Missing on PowerEdge R230 after OS Guest Install
I recently took delivery of a Dell PowerEdge R230 and attempted, successfully, to install the Dell-customized image of VMWare ESXi 6.5 on it.
After installing ESXi, after several reboots, all seemed fine.
However, after installing two guests of Ubuntu Server 16.04.2, after I rebooted, the machine could not only no longer boot from the PERC H330 virtual disk volume, the machine cannot even find the PERC H330.
Is there a way to factory reset or do a PCI probe to get the machine to find and recognize the PERC H330 again and start from scratch?
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DELL-Josh Cr
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April 24th, 2017 14:00
Hi,
Is the card not seen during post? Installing the guest OS should not cause the card to stop responding. Can you take the card out and put it back in?
grant.erickson1
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April 25th, 2017 22:00
Confirmed that the card is seen neither during POST nor during diagnostics from the Lifecycle Controller.
While waiting through the weekend, I decided to triage by determining whether the PCIe card was bad. I removed R230 from the rack, opened the cover, pulled the PCI riser out, extracted the H330 from the riser, and then placed it in my 2011 Mac Pro. The Mac Pro successfully detected and enumerated it, verifying that the card is OK at the most basic level.
I then shut the Mac Pro down, reinstalled the card in the R230, repacked the R230, and powered it up. It came right back up, booted from the RAID, ESXi came up, and started my two guest OSes.
I am completely baffled how simply removing the card and reinstalling it took it from non-functional back to functional.
DELL-Josh Cr
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April 26th, 2017 09:00
It may not have had a good connection or the reseating can cause it re-detect.