Can you share DRAC FW and iSM version used? You can also check whether you can see a network interface called "idrac" on Cent OS with IP address of 169.254.0.2. If this interface is available can you check whether you can ping 169.254.0.1 or launch iDRAC using IP 169.254.0.1 from Cent OS?

Hello,

I just found there is a newer iSM version available here it says :

Fixes:
Microsoft Windows and Linux operating systems
-iSM (v3.4.0 or later) communication with iDRAC failure when iDRAC firmware is upgraded to 3.30.30.30 or later
-iSM (v3.4.0 or later) communication with iDRAC failure when iDRAC firmware is downgraded from any recent version to a version less than 3.30.30.30


Could that solve the issue ?

Hello,

iDRAC Firmware version = 4.10.10.10

iSM version = 3.5.0

Regarding the other question i do see a network interface called idrac but it doesn't have ip address 169.254.0.2 it is listed as 169.254.0.0

I can ping 169.254.0.1 and 169.254.0.2 i have a feeling this is strange ....

Looks like a conflict in IP for iDRAC and em1 port. Can you change iDRAC Virtual USB NIC IP to 192.168.1.1 and see whether it make iSM to work. You can run below command to change iDRAC USB NIC IP address

racadm set idrac.os-bmc.UsbNicIpAddress 169.254.1.1

Hello,

I'm wondering whether that change could cause connection issues if it does my host will be angry also iSM throws an additional error

dsm_ism_srvmgrd[3338]: ISM0003 [iSM@674.10892.2 EventID="8196" EventCategory="Audit" EventSeverity="error" IsPastEvent="false" language="en-US"] The iDRAC Service Module is unable to discover iDRAC from the operating system of the server.

systemctl status ipmi.service shows it's active(exited) <== this doesn't look correct to me.

Hello,

I didn't change anything yet however when i try to ping 169.254.1.1 i get

is that good news or bad news ? i'm just scared i'll screw up and i'll have to ask my host to fix the remote access controller.My goal is to get that web interface to work https://ip_here:1266/login.html

Can you run ifconfig command and check the ip address of idrac interface. I am suspecting issue is due to both iDRAC and em1 having same network address. I recommend to perform below steps to check with different ip address for iDRAC USB NIC

• Uninstall iSM
• Disable USB NIC on iDRAC

racadm set idrac.os-bmc.AdminState Disabled

• Set USB NIC IP address to 169.254.1.1

racadm set idrac.os-bmc.UsbNicIpAddress 169.254.1.1

• Enable USB NIC on iDRAC

racadm set idrac.os-bmc.AdminState Enabled

• Check whether host got 169.254.1.2 ip address for idrac interface using ifconfig command on host
• Check whether you can ping IP address / launch iDRAC from host using ip address 169.254.1.1
• Install iSM and check connectivity

Hello,

Maybe i'm doing it wrong installing the iDRAC service module .The documentation here says :

Transverse to mounted volume (SMINST)

What does this mean exactely ? i just look at /dev/disk/by-label and then mount that to /root/iSM/ from there i run the installer sh ISM_Lx.sh.

English is not my mother language i do not understand what "Transverse" means.

Your iSM installation steps looks correct

From your netstat output both idrac and em1 have 169.254.0.0 route which can create issues while iSM try to communicate with iDRAC.

Can you run below 2 ping command and see whether it works.

ping 169.254.0.1

ping 169.254.0.1 -I idrac

I would recommend trying with 169.254.1.1 IP for USB NIC on iDRAC.

Hello,

ping 169.254.0.1

ping 169.254.0.1 -I idrac

both ping commands work and reply .

Can you change iDRAC USB NIC IP as I mentioned and check the behavior. I believe you are seeing the 6th issue mentioned in below link and solution recommended is reconfiguring the iDRAC USB NIC IP address.

https://www.dell.com/support/manuals/en-us/idrac-service-module-v3.4.1/ism_3.4.1_user_guide/frequently-asked-questions?guid=guid-55f53844-e393-497d-ad9e-dbb8bca0a639&lang=en-us 

Hello,

I'll try that procedure you mentioned earlier.I have had a chat with my host and they said they use a webproxy to access that iDRAC interface so first i have to login to my customer account and there is a link to open it it is not accesible by the general public (there are good reasons for that)

I found in the docs that before you install the dcism package you have to install the OSC package collector using a command like rpm -ivh dcism-osc*.rpm is this true ?