PowerEdge R320 with H710 in RAID10 - how to replace failing drive?

Question

Hello,

we have a Dell PowerEdge R320 Server with a PERC H710 Mini Controller which reports a soon to fail RAID10 Member (0:1:0). We have 4x 300GB 2,5" SAS Drives connected to 0:1:0, 0:1:1, 0:1:2 and 0:1:3 at the backpane. The operating system is a Windows Server 2012 R2 Standard and the Dell OMSA is v7.4.0

Screenshot 2023-03-22 155822.jpg

I already received two spare drives and would now like to know how to replace the drives, if possible without shutting down the server. In the menu at the screenshot I can only select the task to let the tray blink which houses the member disk. Do I just pull it out and replace it? I found no possibility to take it offline.

Thanks in advance and let me know if you need additional Information.

DELL-Chris H · Accepted Answer

PCPKTech,

With the images you provided, as well as a translator, it appears that 0:1:0 is in a Ready state, and isn't Online. So there wouldn't be a need to force it offline, as it isn't showing currently in the Virtual Disk. Would you confirm if you are seeing the dirve listed as Foreign anywhere?

That being said, what I suggest you start with is updating the servers BIOS, iDrac, and the H710 to current. Then see ifthe situation and information is the same, if so then you should be fine removing and replacing, but lets confirm that after updating.

Let me know what you see.

PCPKTech · Answer

Thank you for your reply, I will do the updates and report back. Is there a way to change the OMSA language so it is easier to read without a translator?

iDRAC7 updated v1.57.57 b4 to 2.65.65 b15
LC2 updated v1.4.2.12 to 2.65.65.65

Since BIOS and H710 require a reboot I will have to wait until office hours are over.

DELL-Erman O · Answer

Hi, thanks for your feedback. One thing came to my mind, that might be useful to change the IE language. Worth a try.

1. Open Internet Explorer, go to Tools, and select Internet Options. Alternatively, in Windows, Internet Options can be accessed via Control Panel.
2. A new pop-up window/Internet Options appears. Under General tab, look for Appearance. Click on Languages button.
3. A small window called Language Preference appears. Click on Add button to add a new language.
4. In the Add Language window, select your preferred language and click Ok. Here, we would like to select English.
5. The language that is displayed when you access the portal is always the first language in your browser's language settings. Therefore, move the English language above current first language using Move Up button. In case your preferred language is already available in Language Preference window/settings, just Move Up your selected language to make it default.
6. Once finished, click OK all the way to exit Language Preference and Internet Options window.

DELL-Erman O · Answer

oh okay sorry for the trouble, I just thought it is okay if we change only IE lang. It's one of murphy's law I guess haha. Other than that I really don't know any other way to change to lang. But glad to hear you figured it out.

PCPKTech · Answer

Hi, I did as you described but it 'only' changed the complete Windows Server UI Language and guess what, the OMSA stayed in german. So I reverted the settings. It may be caused by the Edge Browser that also has not been changed by my last try so I will see if it has an isolated language setting available.Update:Yep, that was the case, now I have the OMSA in english and will post follow up screenshots as soon as I updated the BIOS and H710.

PCPKTech · Answer

H710 Mini Firmware Update Done: 21.3.0-0009 updated to 21.3.4-0001

PCPKTech · Answer

Log File extract: 2358 Fri Mar 24 08:17:18 2023 Storage Service The battery charge cycle is complete.: Battery 0 Controller 0 2334 Fri Mar 24 08:13:21 2023 Storage Service Controller event log: Unexpected sense: Encl PD 20 Path 554a8020189e3500, CDB: 1c 01 a0 00 04 00, Sense: 5/24/00: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:21 2023 Storage Service Controller event log: Unexpected sense: Encl PD 20 Path 554a8020189e3500, CDB: 1c 01 a0 00 04 00, Sense: 5/24/00: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:20 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 00 00 00 00 00 00, Sense: 6/29/02: Controller 0 (PERC H710 Mini) 2335 Fri Mar 24 08:13:20 2023 Storage Service Controller event log: PD 00(e0x20/s0) Path 5000039608295466 reset (Type 03): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:20 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 00 00 00 00 00 00, Sense: 6/29/02: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:20 2023 Storage Service Controller event log: Host driver is loaded and operational: Controller 0 (PERC H710 Mini) 2335 Fri Mar 24 08:13:19 2023 Storage Service Controller event log: PD 00(e0x20/s0) Path 5000039608295466 reset (Type 03): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:19 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 00 00 00 00 00 00, Sense: 6/29/02: Controller 0 (PERC H710 Mini) 2335 Fri Mar 24 08:13:19 2023 Storage Service Controller event log: PD 00(e0x20/s0) Path 5000039608295466 reset (Type 03): Controller 0 (PERC H710 Mini) 2335 Fri Mar 24 08:13:18 2023 Storage Service Controller event log: PD 00(e0x20/s0) Path 5000039608295466 reset (Type 03): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:18 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 25 00 00 00 00 00 00 00 00 00, Sense: 6/29/02: Controller 0 (PERC H710 Mini) 2335 Fri Mar 24 08:13:18 2023 Storage Service Controller event log: PD 00(e0x20/s0) Path 5000039608295466 reset (Type 03): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:18 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 25 00 00 00 00 00 00 00 00 00, Sense: 6/29/02: Controller 0 (PERC H710 Mini) 2335 Fri Mar 24 08:13:18 2023 Storage Service Controller event log: PD 00(e0x20/s0) Path 5000039608295466 reset (Type 03): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:17 2023 Storage Service Controller event log: Time established as 03/24/23 8:07:08; (123 seconds since power on): Controller 0 (PERC H710 Mini) 2335 Fri Mar 24 08:13:17 2023 Storage Service Controller event log: PD 00(e0x20/s0) Path 5000039608295466 reset (Type 03): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:17 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 25 00 00 00 00 00 00 00 00 00, Sense: 6/29/02: Controller 0 (PERC H710 Mini) 2335 Fri Mar 24 08:13:16 2023 Storage Service Controller event log: PD missing: SasAddr=0x5000039608295466, ArrayRef=0, RowIndex=0x0, EnclPd=0x20, Slot=0. : Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:16 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 28 00 22 ec b2 5b 00 00 01 00, Sense: 3/15/01: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:16 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 28 00 22 ec b2 5b 00 00 01 00, Sense: 3/15/01: Controller 0 (PERC H710 Mini) 2335 Fri Mar 24 08:13:16 2023 Storage Service Controller event log: Predictive failure: PD 00(e0x20/s0): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:16 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 4d 00 2f 00 00 00 00 00 0c 00, Sense:(null): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:15 2023 Storage Service Controller event log: Inserted: PD 03(e0x20/s3): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:15 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 28 00 22 ec b2 5b 00 00 01 00, Sense: 3/15/01: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:15 2023 Storage Service Controller event log: Unexpected sense: PD 00(e0x20/s0) Path 5000039608295466, CDB: 28 00 22 ec b2 5b 00 00 01 00, Sense: 3/15/01: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:14 2023 Storage Service Controller event log: Inserted: PD 00(e0x20/s0): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:14 2023 Storage Service Controller event log: Inserted: PD 01(e0x20/s1): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:14 2023 Storage Service Controller event log: Inserted: PD 02(e0x20/s2): Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:13 2023 Storage Service Controller event log: Current capacity of the battery is above threshold: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:13 2023 Storage Service Controller event log: Battery started charging: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:13 2023 Storage Service Controller event log: Enclosure PD 20(c None/p1) communication restored: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:13 2023 Storage Service Controller event log: Inserted: Encl PD 20: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:12 2023 Storage Service Controller event log: Battery Present: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:12 2023 Storage Service Controller event log: Package version 21.3.4-0001: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:12 2023 Storage Service Controller event log: Board Revision A09: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:12 2023 Storage Service Controller event log: Battery temperature is normal: Controller 0 (PERC H710 Mini) 2094 Fri Mar 24 08:13:11 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2057 Fri Mar 24 08:13:11 2023 Storage Service Virtual disk degraded: Virtual Disk 0 (Virtual Disk 0) Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:11 2023 Storage Service Controller event log: Shutdown command received from host: Controller 0 (PERC H710 Mini) 2334 Fri Mar 24 08:13:11 2023 Storage Service Controller event log: Firmware initialization started (PCI ID 005b/1000/1f38/1028): Controller 0 (PERC H710 Mini) 1000 Fri Mar 24 08:13:06 2023 Instrumentation Service Server Administrator starting 1012 Fri Mar 24 08:13:06 2023 Instrumentation Service IPMI status Interface: OS 1001 Fri Mar 24 08:13:06 2023 Instrumentation Service Server Administrator startup complete 1008 Fri Mar 24 08:13:06 2023 Instrumentation Service Systems Management Data Manager Started 2094 Thu Mar 23 10:42:33 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 1152 Thu Mar 23 08:06:45 2023 Instrumentation Service Voltage sensor returned to a normal value Sensor location: PS2 Voltage 2 Chassis location: Main System Chassis Previous state was: Unknown Voltage sensor value (in Volts): 194.000 1152 Thu Mar 23 08:06:45 2023 Instrumentation Service Voltage sensor returned to a normal value Sensor location: PS1 Voltage 1 Chassis location: Main System Chassis Previous state was: Unknown Voltage sensor value (in Volts): 194.000 1151 Thu Mar 23 08:05:27 2023 Instrumentation Service Voltage sensor value unknown Sensor location: PS1 Voltage 1 Chassis location: Main System Chassis Previous state was: OK (Normal) Voltage sensor value (in Volts): 0.000 1151 Thu Mar 23 08:05:26 2023 Instrumentation Service Voltage sensor value unknown Sensor location: PS2 Voltage 2 Chassis location: Main System Chassis Previous state was: OK (Normal) Voltage sensor value (in Volts): 0.000 2094 Wed Mar 22 10:34:31 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Tue Mar 21 10:26:31 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Mon Mar 20 10:18:28 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2243 Sun Mar 19 12:03:23 2023 Storage Service The Patrol Read has stopped.: Controller 0 (PERC H710 Mini) 2094 Sun Mar 19 10:10:27 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2242 Sun Mar 19 03:24:36 2023 Storage Service The Patrol Read has started.: Controller 0 (PERC H710 Mini) 2094 Sat Mar 18 10:02:26 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Fri Mar 17 09:54:24 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Thu Mar 16 09:46:23 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Wed Mar 15 09:38:23 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Tue Mar 14 09:30:20 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Mon Mar 13 09:22:19 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2243 Sun Mar 12 12:19:22 2023 Storage Service The Patrol Read has stopped.: Controller 0 (PERC H710 Mini) 2094 Sun Mar 12 09:14:19 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2242 Sun Mar 12 03:24:33 2023 Storage Service The Patrol Read has started.: Controller 0 (PERC H710 Mini) 2094 Sat Mar 11 09:06:17 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Fri Mar 10 08:58:18 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Thu Mar 09 08:50:17 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Wed Mar 08 08:42:16 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2094 Tue Mar 07 08:34:16 2023 Storage Service Predictive Failure reported: Physical Disk 0:1:0 Controller 0, Connector 0 2358 Mon Mar 06 08:18:24 2023 Storage Service The battery charge cycle is complete.: Battery 0 Controller 0

DELL-Erman O · Answer

@DELL-Chris H  wrote: Then see ifthe situation and information is the same, if so then you should be fine removing and replacing, but lets confirm that after updating. Then I would continue as Chris suggested.

PCPKTech · Answer

Ok, just to be sure I ask again if this is the right procedure:

1) In OMSA I let the coresponding bay of the 0:1:0 blink so I can identify it.
2) I drag out the bay with the faulty drive (while the server is running)
3) I replace the drive with a new one and plug it back in.
4) I use OMSA to initiate the rebuild and wait for it to finish

Is that correct?

Thanks in advance.

DELL-Erman O · Answer

I assume you have a compatible drive. The drive seems to not belong to any VD at the moment so you have the right procedure. I would like to remind you it is recommended to take a backup of your data before replacing the drive. If the server is in production, I recommended scheduling a maintenance window to replace the drive.

PCPKTech · Answer

Yes the new drive is the identical model as the failed one, also in capacity. Backup is done everyday and on two additional days on other target media so I have several fall back options. I will swap it out when a time window is open so I do not interfere with the primary work hours.

DELL-Erman O · Answer

Sounds good to me, I believe you will handle it smoothly.

PCPKTech · Answer

Worked like a charm, 5 minutes to swap the drive and 30 minutes to rebuild the RAID-10. Thank you very much for the help.

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PowerEdge R320 with H710 in RAID10 - how to replace failing drive?

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