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July 30th, 2014 06:00
PowerEdge R420 has issue: "System board 1 riser config err 0 config error out of 434 sensors"
Hi all,
My server has deployed VMware ESXi 5.5.0 and has alert as title:
""System board 1 riser config err 0 config error out of 434 sensors"
I performed some workarounds but the issue still happens:
+Clearing alert/log from iDRAC then rebooting server
+Disable iDRAC
Could you please help me to cover this problem?
Thanks in advance,
Nhan
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DELL-Chris H
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July 30th, 2014 06:00
Nhan_Nguyen_Ngoc,
The issue is due to the riser config error status bit incorrectly took the status of the riser presence bit. The issue should resolve itself with the BIOS and iDrac brought to current on their updates.
BIOS - http://dell.to/1qm4aNS
iDrac - http://dell.to/Xey922
Let me know, after updating, if the issue persists.
Nhan_Nguyen_Ngo
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August 4th, 2014 03:00
Hello Chris,
Thank you so much for your response. Following your instruction, BIOS and iDRAC are upgraded successful. But alert is still exist.
iDRAC configuration is not enabled and set on my server yet. Is it the root cause? Can we bypass this issue without setting iDRAC configuration?
Thanks,
Nhan
DELL-Chris H
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August 4th, 2014 06:00
Have you reseated the card since this started? Just to confirm. Also, the iDrac shouldn't be displaying the error due to lack of configuration. Are you planning on configuring it?
Nhan_Nguyen_Ngo
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August 4th, 2014 20:00
Hi Chris,
No, we are not planning on configuring iDRAC if this alert is not come from iDRAC setting. We concern about the right upgrade files (BIOS or iDRAC). From your links, we just see .exe file while our server to install ESXi 5.5. So if available, could you please help to show us the compatible files to be installed?
Thanks,
Nhan