PowerEdge R630 and missing IO Riser card for 2xCPU

Question

Hi! I have R630 with 2xCPU configuration that only has IO Riser 3 installed and as soon as I boot the server I get the HWC2005 error 'The system board Riser cable or interconnect is not connected, or is improperly connected.' Besides the error message the server boots fine and there is nothing else indicating problems in iDRAC (both CPUs have OK status etc). So I guess my questions are: 1. Is there a problem running the server without a IO riser 2 card (I guess this is the one I need?) with a 2xCPU conf? I don't plan on using any PCI cards. 2. Can anyone point me to the correct PN for IO riser 2? Is it 6R1H1? Thank in advance!

DELL-Shine K · Accepted Answer

Thanks for the details. This is a 2 slot chassis only. Is the riser you have on the server is came with the server or you installed it later?

Second rise part# for this configs are. You can use one of these. First one support X16 slot and second one support X8 slot.

CY3R8 - ASSY,CRD,EXP,RSR,CNTR X16,R630

JR5D2 - ASSY,CRD,EXP,RSR,CNTR X8,R630

DELL-Shine K · Answer

You are mostly seeing the issue as one of the riser is mossing. Did you have latest iDRAC and BIOS FW installed on the server?

Riser combination will depend on what chassis you have. Can you confirm whether you have 2 Riser chassis or three riser chassis. You can refer below link for more details

https://www.dell.com/support/manuals/en-us/poweredge-r630/r630_om_pub/back-panel-features?guid=guid-853dfe6e-1655-46e1-aaa7-120efcf1a4b4&lang=en-us

6R1H1 is a supported riser for R630. Once you confirm the chassis and part# of current riser I can confirm whether this riser is supported on your server or not?

shazbot · Answer

The chassis is the 2 riser version. I found the following numbers/PN on the riser card: T2587401 Rev A01. SN: R947CP0883 R Thank you!

DELL-Shine K · Answer

Part number will be 5 digit like '6R1H1'. Can you share a picture of the Riser and which slot (17,18 or 21) it is connected to the motherboard from below link. https://www.dell.com/support/manuals/en-us/poweredge-r630/r630_om_pub/system-board-jumpers-and-connectors?guid=guid-f6da0487-a727-4e82-9206-36d5e73fa9e4&lang=en-us

shazbot · Answer

It is connected to slot 21 (however on my system board it's slot 29 accordingly to the chassis drawing but that perhaps do not matter here...). Pictures of said riser:

DELL-Young E · Answer

Hi do you see the part number on the white sticker where the QR code is? CN-XXXXX You can spell it out for us.

DELL-Shine K · Answer

Please share the part# as mentioned by Young. It is available on the second picture with white square sticker with QR code.

Looking at the picture this riser looks like a LP riser (Part # KKVN7 or NG4V5). If this is correct then you have 3 PCIe slot chassis and you need riser 1 which will be having 2 LP slot. Part number for this riser is YNF4C, 999FX, DJG93 or 6GG48. Once you confirm the part# for you current riser we can conclude on this.

shazbot · Answer

Yes, CN: 0KKVN7-72481-49B-00E2 I'm somewhat confused about the chassi as I thought I had the 2 PCIe one but my looks not really like the 2 from the manual upon closer inspection:

DELL-Young E · Answer

Right, as Shine say we see only 2 slots, so you can't use 3 riser. It is your call but I also see that it looks a bit disfigured as well so maybe getting a new one might not be a bad idea.

shazbot · Answer

The riser came with the server. Will look into the ones you posted. Thanks a bunch! Really impressed with your support!

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