While I would never rule anything out as impossible, I would consider a controller replacement to be almost certainly unnecessary. Per your output, the controller does see drives. I have seen a number of cases where creating a storage failure in the RAID container (removing the disk before the rebuild completed) cause this message to pop. Getting into the PERC BIOS and looking at that may be helpful, as well as simply rebooting.
If you can provide me the output of this command, I'd be happy to look at the log. You should be able to attach a file in a window below the text box. If you don't see it, PM me.
We have tried rebooting this server but encountered the same issue.
The powers that be decided to replace the controller, but we still have the same issue - the controller does not see any of the disk drives.
The output of the "omreport" command is the same as what I provided in my initial post.
I did run the "omconfig storage controller action=exportlog controller=0" command and I have the lsi log but I'm not sure how to upload it to this forum.
Is there any way to get the Dell programmers to look the XML parser code? In my case, I'm almost certain the HDD is passing an invalid character for the part # & the XML parser can't interpret.
Text passed from HDD: 11S00FJ020Y4TKW7M0LH&#-1;&#-1;&#-1;&#-1;
XML parsers online return "A decimal representation must immediately follow the "&#" in a character reference."
This particular server was EOL so the powers that be decided to decommission it rather than spend time on that problem since the local engineer and remote support were unable to help us fix it after several attempts.
Dell-DylanJ
4 Operator
•
2.9K Posts
0
December 13th, 2019 15:00
Hello,
While I would never rule anything out as impossible, I would consider a controller replacement to be almost certainly unnecessary. Per your output, the controller does see drives. I have seen a number of cases where creating a storage failure in the RAID container (removing the disk before the rebuild completed) cause this message to pop. Getting into the PERC BIOS and looking at that may be helpful, as well as simply rebooting.
If you can provide me the output of this command, I'd be happy to look at the log. You should be able to attach a file in a window below the text box. If you don't see it, PM me.
c01362
7 Posts
0
December 13th, 2019 17:00
Hello.
Thanks for responding.
We have tried rebooting this server but encountered the same issue.
The powers that be decided to replace the controller, but we still have the same issue - the controller does not see any of the disk drives.
The output of the "omreport" command is the same as what I provided in my initial post.
I did run the "omconfig storage controller action=exportlog controller=0" command and I have the lsi log but I'm not sure how to upload it to this forum.
Please advise on how to do that.
Thank you.
Dell-DylanJ
4 Operator
•
2.9K Posts
0
December 16th, 2019 14:00
You should be able to attach the log to your reply in a window below the text box where you type. If you don't see it, PM me.
jwm_tn
7 Posts
0
February 18th, 2020 08:00
Ever find a solution? Looks like you had a failing HDD but you also had the same issue I'm having:
https://www.dell.com/community/Systems-Management-General/XML-Parser-Error-OpenManage-Server-Administrator/m-p/7497431#M28731
Is there any way to get the Dell programmers to look the XML parser code? In my case, I'm almost certain the HDD is passing an invalid character for the part # & the XML parser can't interpret.
Text passed from HDD: 11S00FJ020Y4TKW7M0LH&#-1;&#-1;&#-1;&#-1;
XML parsers online return "A decimal representation must immediately follow the "&#" in a character reference."
????
c01362
7 Posts
0
February 18th, 2020 09:00
Hello.
Unfortunately no, we never resolved that issue.
This particular server was EOL so the powers that be decided to decommission it rather than spend time on that problem since the local engineer and remote support were unable to help us fix it after several attempts.