4 Operator

 • 

2.9K Posts

January 4th, 2019 07:00

Hello,

If you have alternate cables or SAS drives available, you can try to isolate the component causing the issue. However, if you have access to the iDRAC, or if you can log into the Lifecycle Controller, you are welcome to export a SupportAssist collection and PM it to me. If you check the box to include a RAID log, we may get some better information. If you go that route, please connect the SAS  drives before running it, so that the report shows whatever it can about them.

If that isn't an option, you might confirm that OpenManage or the iDRAC are working. If the iDRAC isn't working correctly, you can see these sorts of issues with firmware. Generally, a power drain resolves them.

You may also want to test the PERC in an alternate PCI slot. the validated PCI slots are (in order) 6, 4, 3, 1.

Considering this appears to be affecting both drives, I'd be focusing on either the cables or card.

 

2 Posts

January 6th, 2019 17:00

Thanks for the reply.

I've used two different cables so that seems like it points to the card.

I'll look at iDRAC as well as try a different slot.  I'll update the post once I've had an opportunity to look at the server again.

No Events found!

Top