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50711

May 15th, 2015 06:00

Poweredge 1950 drac5 web interface not working

Hi,

Problem is same as descripted in here:

http://en.community.dell.com/support-forums/servers/f/956/t/19273095

"Drac module doesn't respond to http or https requests"

I scanned servers IP with nmap and only ports 22 and 5900 are open.

So it is answering to ssh and telnet but not hosting web service.

Tried everything that was suggested in this thread.

http://community.spiceworks.com/topic/318572-drac-5-issue-not-responding-to-http-https

  • soft reset (racadm racreset)
  • hard reset (racadm racresetcfg)
  • clearing RAC logs (racadm clrraclog)
  • clearing SEL (racadm clrsel)
  • updating firmware (RACADM FWUPDATE -g -p -a IP_ADDRESS)

So is there command to start web service or something else i should try before giving up and buying external kvm?

7 Practitioner

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9.7K Posts

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48K Points

May 15th, 2015 09:00

Taddu,

The issue will likely be due to the ports that are open. Below you will see the Drac 5 Listening Ports, as well as the Client Ports.

DRAC 5 Listening Ports
Port Number Function
22* Secure Shell (SSH)
23* Telnet
80* HTTP
161 SNMP Agent
443* HTTPS
623 RMCP/RMCP+
3668* Virtual Media server
3669* Virtual Media Secure Service
5900* Console Redirection keyboard/mouse
5901* Console Redirection video

* Configurable port

and

DRAC 5 Client Ports
Port Number Function
25 SMTP
53 DNS
68 DHCP-assigned IP address
69 TFTP
162 SNMP trap
636 LDAPS
3269 LDAPS for global catalog (GC)

Please verify that the necessary ports, such as 80 and 443 are open. 

Also, what are you seeing when you attempt to connect, and on what browser?

Let me know.

6 Operator

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3K Posts

May 17th, 2015 22:00

Taddu,

Can you also check the output of below command and make sure web server is enabled on iDRAC.

racadm getconfig -g cfgRacTuning

2 Posts

May 19th, 2015 06:00

Here is output semmes like webserver is enabled.

$ racadm getconfig -g cfgRacTuning
cfgRacTuneRemoteRacadmEnable=1
cfgRacTuneWebserverEnable=1
cfgRacTuneHttpPort=80
cfgRacTuneHttpsPort=443
cfgRacTuneTelnetPort=23
cfgRacTuneSshPort=22
cfgRacTuneConRedirEnable=1
cfgRacTuneConRedirPort=5900
cfgRacTuneConRedirVideoPort=5901
cfgRacTuneConRedirEncryptEnable=0
cfgRacTuneLocalServerVideo=1
cfgRacTuneIpRangeEnable=0
cfgRacTuneIpRangeAddr=192.168.1.1
cfgRacTuneIpRangeMask=255.255.255.0
cfgRacTuneIpBlkEnable=0
cfgRacTuneIpBlkFailCount=5
cfgRacTuneIpBlkFailWindow=60
cfgRacTuneIpBlkPenaltyTime=300
cfgRacTuneTimezoneOffset=0
cfgRacTuneDaylightOffset=0
cfgRacTuneAsrEnable=0
cfgRacTuneCtrlEConfigDisable=0
cfgRacTuneLocalConfigDisable=0
cfgRacTunePluginType=0

Also tested on chrome and IE.

Getting ERR_CONNECTION_REFUSED

6 Operator

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3K Posts

May 19th, 2015 10:00

What is the firmware version installed on iDRAC.

One thing you can try is disabling and enabling web server and see whether that fixes the issue

racadm config -g cfgRacTuning -o cfgRacTuneWebserverEnable 0

racadm config -g cfgRacTuning -o cfgRacTuneWebserverEnable 1

December 19th, 2018 13:00

I've been working this issue as well and not found anything useful on the web. However I did find a solution that worked for me.

Using "racadm racdump" I noted that the webserver process was not running. On a hunch I thought that the webserver was failing due to a configuration issue so I issued a "racadm sslresetcfg" to Restores the web-server certificate to factory default and restarts the web-server. From there restart the DRAC with "racadm racreset" and all is well.

 

So the commands are:

racadm racdump

racadm sslresetcfg

racadm racreset

 

Might work for you.....

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