OpstBac
1 Copper

Problem with PowerEdge R720

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Dear,


We are from Serbia and that our English is not good. emoticon.Smile.title

Please, tell us who is the minister for Your ProSupport in Serbia? In fact we have a Dell R720 server, we want to install operating system, but when server starting out, he run a warning "Membist memory failure DIMM B1".

When we called our seller they gave us a number for your international support and we could not get in touch with someone who is in charge of Serbia.

When checking kind of warranty server on your site  by entering the service tag, it was shown us the following types of guarantees:

NBD ProSupport For IT On-Site

Parts Only

So, please tell us what to do?
 
Best regards,
 

 

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Moderator
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RE: Problem with PowerEdge R720

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Opstbac,

Regarding the "Membistmemory failure DIMM B1". error you are getting, if you power down the server and swap dimm B1 with another dimm in the server, does the error follow the dimm to the new location? Does it remain at B1?

This way you will know if the issue is the dimm, or the slot the dimm is in.

When you call in for support they will want you to do this as well. The link to the Serbia Support lines is here - http://www.dell.com/support/contents/yu/en/yudhs1/article/Contact-Information/Technical-Support/tech...

Let me know how it goes.

 

 

 

Opstbac,

Што се тиче "Membistmemory failure DIMM B1". еррор добијате, ако напајање са сервера и свап димм Б1 са другим ДИММ-у серверу, нема грешке прати ДИММ на новој локацији? Да ли остати на Б1?
На тај начин ћете знати да ли је проблем ДИММ, или Слот ДИММ је унутра


Када позовете у за подршку они ће желети да ово урадите као добро.Веза са линијама подржи Србију је овде - http://www.dell.com/support/contents/yu/en/yudhs1/article/Contact-Information/Technical-Support/tech...

Дозволите ми да знам како то иде.

 

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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OpstBac
1 Copper

RE: Problem with PowerEdge R720

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Chris,

We did what you told us, that we shake off the power and replace the DIMM with the DIMM B1 and B2 error follows the slot, and now appears in slot B2.
We were able even to take photos, you can see in the attachment.
Can not manage to get in touch with support that is listed on your site in Belgrade.

What are we going to take?

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Moderator
Moderator

RE: Problem with PowerEdge R720

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The dimms is the issue. Here is the page to the Serbian Support page - http://www.dell.com/support/contents/yu/en/yudhs1/category/Contact-Information/Technical-Support?c=y...

It has the different contact methods for support.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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OpstBac
1 Copper

RE: Problem with PowerEdge R720

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Okay, thank you. We will try to to get in touch
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4 Replies
Moderator
Moderator

RE: Problem with PowerEdge R720

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Opstbac,

Regarding the "Membistmemory failure DIMM B1". error you are getting, if you power down the server and swap dimm B1 with another dimm in the server, does the error follow the dimm to the new location? Does it remain at B1?

This way you will know if the issue is the dimm, or the slot the dimm is in.

When you call in for support they will want you to do this as well. The link to the Serbia Support lines is here - http://www.dell.com/support/contents/yu/en/yudhs1/article/Contact-Information/Technical-Support/tech...

Let me know how it goes.

 

 

 

Opstbac,

Што се тиче "Membistmemory failure DIMM B1". еррор добијате, ако напајање са сервера и свап димм Б1 са другим ДИММ-у серверу, нема грешке прати ДИММ на новој локацији? Да ли остати на Б1?
На тај начин ћете знати да ли је проблем ДИММ, или Слот ДИММ је унутра


Када позовете у за подршку они ће желети да ово урадите као добро.Веза са линијама подржи Србију је овде - http://www.dell.com/support/contents/yu/en/yudhs1/article/Contact-Information/Technical-Support/tech...

Дозволите ми да знам како то иде.

 

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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OpstBac
1 Copper

RE: Problem with PowerEdge R720

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Chris,

We did what you told us, that we shake off the power and replace the DIMM with the DIMM B1 and B2 error follows the slot, and now appears in slot B2.
We were able even to take photos, you can see in the attachment.
Can not manage to get in touch with support that is listed on your site in Belgrade.

What are we going to take?

0 Kudos
Highlighted
Moderator
Moderator

RE: Problem with PowerEdge R720

Jump to solution

The dimms is the issue. Here is the page to the Serbian Support page - http://www.dell.com/support/contents/yu/en/yudhs1/category/Contact-Information/Technical-Support?c=y...

It has the different contact methods for support.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

0 Kudos
OpstBac
1 Copper

RE: Problem with PowerEdge R720

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Okay, thank you. We will try to to get in touch
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