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R520 no longer booting - Disconnecting UEFI drivers. Please wait - FW could not sync up config/prop changes for some of the VD's/PD's - Type: General Protection Fault (13) Source: Software (UEFI0011)
This system was working perfect with ESXi and was simply rebooted during maint window.
Now it fails to boot - at all.
Errors and system inventory below.
Dell R520
Drac: 2.21.21.21 (Build 12)
Inventory:
BIOS 2.4.2
BP12G+ 0:1 1.00
Broadcom Gigabit Ethernet BCM5720 7.10.61
Broadcom Gigabit Ethernet BCM5720 7.10.61
Diagnostics 4247A1 4247.2
Intergrated Dell Remote Access Controller 2.21.21.21
Lifecycle Controller 2.21.21.21
OS Collector 1.1
OS Drivers Pack 15.07.07
PERC H710 Mini 21.3.2-0005
System CPLD 1.0.1
Dell R520:
Initializing firmware interfaces...
Initialization complete.
Disconnecting UEFI drivers. Please wait...
ERROR:
- OR -
ERROR: Sometimes SOL serial console gives:
Exception Inside the Exception Handler
Type: General Protection Fault (13) Source: Software (UEFI0011)
AX=0000000000000000 BX=0000000000000000 BP=00000000CCA85768 SP=00000000CCA85630
CX=0000000000000008 DX=0000000000000040 R8=0000000000000000 R9=0000000000000008
SI=AFAFAFAFAFAFAFAF DI=AFAFAFAFAFAFAFAF SS=0018 CS=0038 Flags=00010202
IP=00000000CCADA55D
- OR -
ERROR: Sometimes during boot there is this message:
FW could not sync up config/prop changes for sme of the VD's/PD's
Press any key to continue, or 'C' to load the configuration utility.
(this can be bypassed and continues to boot but it still hangs at:
Disconnecting UEFI drivers. Please wait...
brendanhpg
34 Posts
0
February 21st, 2016 13:00
I found that disabling the PERC card in the BIOS allows booting. I also found that removing all the disks from the PERC card allows booting. Something about the PERC card is preventing booting.
brendanhpg
34 Posts
0
February 25th, 2016 18:00
Red Hat users have seen an error like this, UEFI0011 - it says here to "hard-reset" the firmware, what does that mean?
Red Hat solution 904753
Dell R720 from EFI SOLUTION VERIFIED
This solution has been verified to work by Red Hat Customers and Support Engineers for the specified product version(s).
Updated June 2 2014 at 9:39 PM - English
Environment
Getting General protection fault error when booting Dell R720 from EFI
Raw
Type: General Protection Fault (13) Source: Software (UEFI0011)
rip B648593D SnpDxe.efi +00193D <== Crash occurred here
Resolution
The General Protection fault error often indicates the problem with the source code.
However, here this is the problem with firmware.
To resolve this issue, hard-reset the firmware.
brendanhpg
34 Posts
0
February 26th, 2016 12:00
Someone should look at this. I have a PERC that is preventing a server from booting.
brendanhpg
34 Posts
0
March 1st, 2016 18:00
Please help. This is a PERC card preventing booting of the R520 with a UEFI crash bug. This is serious.
brendanhpg
34 Posts
0
April 27th, 2016 13:00
Still an issue. I have one server down for months because of a broken PERC firmware nobody ever updates.
Firmware updated as of Apr/27/2016
:) Integrated Dell Remote Access Controller 2.30.30.30
:) Broadcom Gigabit Ethernet BCM5720 - 90:B1:1C:29:96:DF 7.10.64
:) Broadcom Gigabit Ethernet BCM5720 - 90:B1:1C:29:96:E0 7.10.64
:) BIOS 2.4.2
PERC H710 Mini 21.3.2-0005
Disk 0 in Backplane 1 of Integrated RAID Controller 1 PA09 - ST2000NM0011
Disk 1 in Backplane 1 of Integrated RAID Controller 1 PA09 - ST2000NM0011
:) Backplane 1 1.00
:) Lifecycle Controller 2.30.30.30
:) Dell 64 Bit uEFI Diagnostics, version 4247, 4247A1, 4247.2 4247A1
:) Dell OS Driver Pack, 15.07.07, A00 15.07.07
:) OS COLLECTOR 1.1, OSC_1.1, X10-00 OSC_1.1
:) System CPLD 1.0.2
PERC card bios on = no boot.
brendanhpg
34 Posts
0
April 27th, 2016 15:00
Now instead of the General Protection Fault, I get a hang at:
"Initialization complete"
then the box sits there. Forever. LCM and racadm and GUI and iDRAC all working. Again some issue with either RAID card or the other firmwares is causing this. Its utterly frustrating no one from Dell is looking at this. I eventually figured out hot to repair the damaged OS DRIVER PACK issue from a community member. But with that one Dell didnt really help. Come on Dell, show us good support.
brendanhpg
34 Posts
0
April 27th, 2016 20:00
This crash happens both in BIOS-BOOT-UEFI mode as well as BIOS mode. Anytime the PERC card is enabled (H710 Mini) (must be disabled in BIOS on built-in devices) this hang occurs. Its rather vexing and concerning that I've gotten no answers in months.