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R730xd randomly crashes with FreeNAS
Hi Everyone,
I'm having an issue with my R730xd server.
It keeps crashing randomly under FreeNAS (which is a FreeBSD based OS to make a NAS).
For some unidentified reason, and the system crashes randomly, ending on endless cycles of reboot and/or shutdown.
Some important point here is that FreeNAS does nothing special, because it is not used yet and the OS is just turned on idling.
So I ended up on updating firmwares et reinstalling FreeNAS from scratch.
After about a week leaving the server on doing nothing, it crashed again.
Here is a sample below of the lifecyle log of what happened during last crash
My question is what could cause these errors in the log ?
Thanks in advance for any help or advice.
System CPU Resetting.
SYS1003
iDRAC.Embedded.1#HostPowerCtrl
<br> </event></p> <p> <event agentid="DM" category="Audit" severity="Informational" timestamp="2017-05-30T10:13:20-0500" sequence="301225"> <br> <message> The previous log entry was repeated 1 times. </message> <br> <messageid> LOG007 </messageid> <br> <fqdd /> <br> <messageargs> <br> <arg> 1 </arg> <br> </messageargs> <br> <raweventdata /> <br> <comment /> <br> </event><br> <event agentid="iDRAC" category="Audit" severity="Warning" timestamp="2017-05-30T10:13:20-0500" sequence="301226"> <br> <message> The Intel Management Engine has reported an internal system error. </message> <br> <messageid> PWR2262 </messageid> <br> <fqdd> iDRAC.Embedded.1 </fqdd> <br> <messageargs> <br> <arg> Error Code = [0x03] </arg> <br> </messageargs> <br> <raweventdata /> <br> <comment /> <br> </event><br> <event agentid="iDRAC" category="System Health" severity="Informational" timestamp="2017-05-30T10:13:21-0500" sequence="301227"> <br> <message> Internal error has occurred check for additional logs. </message> <br> <messageid> CPU0000 </messageid> <br> <fqdd /> <br> <messageargs /> <br> <raweventdata /> <br> <comment /> <br> </event><br> <event agentid="iDRAC" category="Audit" severity="Warning" timestamp="2017-05-30T10:13:22-0500" sequence="301228"> <br> <message> The Intel Management Engine has reported an internal system error. </message> <br> <messageid> PWR2262 </messageid> <br> <fqdd> iDRAC.Embedded.1 </fqdd> <br> <messageargs> <br> <arg> Error Code = [0x03] </arg> <br> </messageargs> <br> <raweventdata /> <br> <comment /> <br> </event><br> <event agentid="DM" category="Audit" severity="Informational" timestamp="2017-05-30T10:13:22-0500" sequence="301229"> <br> <message> System CPU Resetting. </message> <br> <messageid> SYS1003 </messageid> <br> <fqdd> iDRAC.Embedded.1#HostPowerCtrl </fqdd> <br> <messageargs /> <br> <raweventdata /> <br> <comment /> <br> </event><br> <event agentid="RACLOG" category="Audit" severity="Informational" timestamp="2017-05-30T10:13:22-0500" sequence="301230"> <br> <message> Requested system hardreset. </message> <br> <messageid> RAC0703 </messageid> <br> <fqdd> iDRAC.Embedded.1 </fqdd> <br> <messageargs /> <br> <raweventdata /> <br> <comment /> <br> </event><br><br></p> <p>... repeat this loop a lot until':</p> <p></p> <p> <event agentid="DM" category="Audit" severity="Informational" timestamp="2017-05-30T10:14:12-0500" sequence="301270"> <br> <message> System CPU Resetting. </message> <br> <messageid> SYS1003 </messageid> <br> <fqdd> iDRAC.Embedded.1#HostPowerCtrl </fqdd> <br> <messageargs /> <br> <raweventdata /> <br> <comment /> <br> </event><br> <event agentid="DM" category="Audit" severity="Informational" timestamp="2017-05-30T10:14:20-0500" sequence="301271"> <br> <message> System is turning off. </message> <br> <messageid> SYS1001 </messageid> <br> <fqdd> iDRAC.Embedded.1#HostPowerCtrl </fqdd> <br> <messageargs /> <br> <raweventdata /> <br> <comment /> <br> </event></p>
DELL-Josh Cr
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June 5th, 2017 13:00
Hi,
Can you boot to F10 and run the diagnostics? Can you try booting to our live image and see if it still happens, Freenas is not a validated OS. http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=CWF92&fileId=3550743303&osCode=W12R2&productCode=poweredge-r730xd&languageCode=en&categoryId=DI
matthias_fr84
3 Posts
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June 6th, 2017 08:00
Thanks for your answer.
I ran hardware diagnostics twice and they reported no errors.
Regarding FreeNAS, I take notice that it is not validated. Yet I want to exclude any hardware issue before giving up on FreeNAS.
I'm trying the live image right now and I'll let you know.
matthias_fr84
3 Posts
0
June 13th, 2017 01:00
Hi,
after a few days idling on the CentOS live image, the server crashed again during the night.
This tends to confirm a hardware issue.
I contacted my local technical support and they will send someone.
Thanks again.
Jenn90
1 Message
0
January 22nd, 2018 09:00
We are having a similar issue. What CPU is in the R730?
https://communities.intel.com/message/521209#521209
Thanks
cntry2001
5 Posts
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November 6th, 2019 14:00
easiest way to test hardware issues is to stress test the machine with something like heavyload for windows or will usually make something break alot faster if its a hardware issue