PowerEdge Hardware General

Last reply by 03-15-2021 Unsolved
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Server not booting stopping on BIOS error message

UEF10060 – Power required by System exceeds the power supplied by the power supply units (PSP).

After pressing F1 to continue the server boots AOK and the iDRAC reports AOK on the power supplies. So I don't believe the error message is accurate.

I've 2 servers (possibly more) with the same symptoms.

Replies (24)
9952

Kuelmapp,

The error you are seeing isn't stating that there is an issue with the power supplies, but that the hardware installed is asking for more power than the power supply can handle. Did you add anything to the server, such as additional dimms, or processors since seeing the error appear? If so then that is likely what pushed it over the limit. If you let me know the server model and watt power supply installed I can let you know the options.


Chris Hawk
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9952

Hi Chris  here are the details:

Dell R730
service tag HDCLQ52
2 x 10G-PCIE2-8C2 Myricom dual port 10 GbE
2 x Emulex LPe16002B, Dual Port 16Gb Fibre Channel HBA, Low Profile

My point is I don't think it is over the limit, but this error is being triggered regardless and stopping the server from booting. The PSUs are only running at about 20% when the server is up and running, so why there would be a big start-up increase makes me suspicious that the error is accurate.

Thanks for helping - P

7 Plutonium
9952

Make sure power settings in the BIOS are not set to "Power Saver" and are set to "Performance".

9952

I agree with Flash, verify the power supply is set to Performance. You may also want to make sure that the server is up to date and current on the BIOS, iDrac, and Controller as well. If need me there is a 2000w power supply you can upgrade to as well, part J5WMG.


Chris Hawk
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9952

The server is up to date firmware wise, well as of about 3 months back when I produced a R730 update CD to baseline all 15 of the servers we have. Incidentally most do not suffer from this issue.
I will now go and check they are all set to "Performance" hopefully via iDRAC, if it is only listed in BIOS then it may take a while to check as they are all in service.
I've also now raised a formal support case for this, so will keep you all informed as this progresses.

P

8380

 

dear sir, 

I have also the same issue, I checked everything I didn't add anything additional. I'm using DELL POWER EDGE R330 V3 server, please help me to solve the issue. 

 

sam. 

 

 

4328

I know this is an older thread, but bumping it because we have just started experiencing this lately.

So far, I've seen it on three PowerEdge R630's.  It seems like the system reboots for a windows update overnight, I come in the next day, and the server is sitting at the screen saying:

UEFI0060:  Power required by the sytem exceeds the power supplied by the Power Supply Units (PSUs)..  Check the PSU and system confguration and then upgrade the PSU, if necessary.

There have been no hardware changes to the systems, and the only other changes have been software updates from Microsoft.  I've seen this happen over the course of a few months, so I can't pinpoint a specific Windows update that does it.  

We have R620's, and R640's in our environment as well, I haven't encountered any of these having this issue.

I have followed some of the advice above, but I do not see a "power saver" mode in the bios.  I see Profiles, and we have them set to "Performance", but nothing specifically spelling out power saver mode.  

Are there any other suggestions?  

Power supplies are part number 05RHVVA00 in one of the servers, running FW version 00.24.7A.  I was not able to locate any firmware on the dell site for R630's for this specific PSU.  Maybe if there is something out there newer than what we have, that is the problem?  Can someone recommend or assist?  These servers are out of warranty, so I'm trying to figure out what is causing this.

Thank you!

2090

Millertime-FL,

 

The error is caused when the hardware installed and/or the load of the server causes the power draw to above the capability of the power supplies. What I would suggest is to start by verifying the BIOS and iDrac are up to date, then if needed minimize the hardware, such as memory, to see if that alleviates the error. Also could you confirm your settings in System Profile Settings in the BIOS.

Let me know what you see.

 

 


Chris Hawk
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@DELL-Chris H 

BIOS and iDRAC are up to date, to verify, I ran the latest Server Update Utility (December 2020), the only updates applied were for the NIC, and the RAID controlller.

I'm not sure what you meant in your previous post by "minimize the hardware such as memory, to see if that alleviates the error".  Unless you are saying I should start removing pieces of hardware such as a stick of ram, a proccessor, etc. to see if we can narrow down a bad component.  

Lastly, you asked about the System Profile Settings in the BIOS, here is what I've got:

System Profile - Performance

CPU Power Management - Maximum Performance

Memory Frequency - Maximum Performance

Turbo Boost - Enabled

Energy Efficient Turbo - Disabled

C1E - Disabled

C States - Disabled

Write Data CRC - Disabled

Collaborative CPU Performance Control - Disabled

Memory Pat_rol Scrub - Standard

Memory Refresh Rate - 1x

Uncore Frequency - Maximum

Energy Efficient Policy - Peformance

Number of Turbo Boost Enabled Cores for Processor 1 - All

Number of Turbo Boost Enabled Cores for Processor 2 - All

Monitor/Mwate - Enabled

 

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