It’s most likely that your diagnostics version isn’t up to date, hence the ‘unknown’. Please check your version. Are you on Windows? https://dell.to/2CBAbTK
Or you can try creating a bootable USB with this then run the diagnostics. (Please be careful with the existing USB data)
DELL-Young E
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July 13th, 2020 19:00
Hi,
It’s most likely that your diagnostics version isn’t up to date, hence the ‘unknown’. Please check your version. Are you on Windows? https://dell.to/2CBAbTK
Or you can try creating a bootable USB with this then run the diagnostics. (Please be careful with the existing USB data)
https://dell.to/3ev6MYO
hope this helps.