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Sam Liyanage
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cpu0000 cpu1 internal error (IERR) contact support -poweredge R720 server

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Hello,

we recently bought a Dell poweredge R720 server. It shows error massege in the display. "cpu0000 cpu1 internal error (IERR) contact support "

What could be the reason? Hardware problem.

We are going to install Ubuntu 12.04 server on it.

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3 Replies

RE: cpu0000 cpu1 internal error (IERR) contact support -poweredge R720 server

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Hi Liyanage,

As of Ubuntu, there is some bugs that need some fixes in the next update 12.10 for this issue.

http://en.community.dell.com/techcenter/b/techcenter/archive/2012/08/27/ubuntu-on-dell-12g-poweredge...

http://en.community.dell.com/techcenter/b/techcenter/archive/2012/09/14/follow-up-ubuntu-on-dell-12g...

But I can try to suggest to do 1 step for a try to fix issue.

You might need to turn off the C-State in the BIOS for the server. After booting into the BIOS, go to System Profile Settings > Set it to custom and disable to C-state.

 

1 more thing to do is to clear the hardware logs, and check if the issue can surface.

Let me know how it goes.

Joey Chong

Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Sam Liyanage
1 Copper

RE: cpu0000 cpu1 internal error (IERR) contact support -poweredge R720 server

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Dear Chong,


Thank you for the reply. I'm waiting till our service provider comes to operate the server. I ll say them go through your steps and I ll post the results soon.

Thank you for your kind advice.

Sam

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Dahat
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RE: cpu0000 cpu1 internal error (IERR) contact support -powe

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Hello,

 

Today I faced the same error message and the server restarts several times spontaneously. you kind support is appreciated

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