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cpu0000 cpu1 internal error (IERR) contact support -poweredge R720 server

Hello,

we recently bought a Dell poweredge R720 server. It shows error massege in the display. "cpu0000 cpu1 internal error (IERR) contact support "

What could be the reason? Hardware problem.

We are going to install Ubuntu 12.04 server on it.

Solution (1)

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14393

Hi Liyanage,

As of Ubuntu, there is some bugs that need some fixes in the next update 12.10 for this issue.

http://en.community.dell.com/techcenter/b/techcenter/archive/2012/08/27/ubuntu-on-dell-12g-poweredge...

http://en.community.dell.com/techcenter/b/techcenter/archive/2012/09/14/follow-up-ubuntu-on-dell-12g...

But I can try to suggest to do 1 step for a try to fix issue.

You might need to turn off the C-State in the BIOS for the server. After booting into the BIOS, go to System Profile Settings > Set it to custom and disable to C-state.

 

1 more thing to do is to clear the hardware logs, and check if the issue can surface.

Let me know how it goes.


DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

Did I answer your query? Please click on ‘Accept as Solution’. ‘Kudo’ the posts you like!

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Replies (4)
14394

Hi Liyanage,

As of Ubuntu, there is some bugs that need some fixes in the next update 12.10 for this issue.

http://en.community.dell.com/techcenter/b/techcenter/archive/2012/08/27/ubuntu-on-dell-12g-poweredge...

http://en.community.dell.com/techcenter/b/techcenter/archive/2012/09/14/follow-up-ubuntu-on-dell-12g...

But I can try to suggest to do 1 step for a try to fix issue.

You might need to turn off the C-State in the BIOS for the server. After booting into the BIOS, go to System Profile Settings > Set it to custom and disable to C-state.

 

1 more thing to do is to clear the hardware logs, and check if the issue can surface.

Let me know how it goes.


DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

Did I answer your query? Please click on ‘Accept as Solution’. ‘Kudo’ the posts you like!

11394

Hello,

 

Today I faced the same error message and the server restarts several times spontaneously. you kind support is appreciated

1670

would be great if would have any video signal or through console in idrac

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14393

Dear Chong,


Thank you for the reply. I'm waiting till our service provider comes to operate the server. I ll say them go through your steps and I ll post the results soon.

Thank you for your kind advice.

Sam

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