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cpu0000 cpu1 internal error (IERR) contact support -poweredge R720 server
Hello,
we recently bought a Dell poweredge R720 server. It shows error massege in the display. "cpu0000 cpu1 internal error (IERR) contact support "
What could be the reason? Hardware problem.
We are going to install Ubuntu 12.04 server on it.
DELL-Joey C
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November 27th, 2013 01:00
Hi Liyanage,
As of Ubuntu, there is some bugs that need some fixes in the next update 12.10 for this issue.
http://en.community.dell.com/techcenter/b/techcenter/archive/2012/08/27/ubuntu-on-dell-12g-poweredge-servers.aspx
http://en.community.dell.com/techcenter/b/techcenter/archive/2012/09/14/follow-up-ubuntu-on-dell-12g-poweredge-servers.aspx
But I can try to suggest to do 1 step for a try to fix issue.
You might need to turn off the C-State in the BIOS for the server. After booting into the BIOS, go to System Profile Settings > Set it to custom and disable to C-state.
1 more thing to do is to clear the hardware logs, and check if the issue can surface.
Let me know how it goes.
Sam Liyanage
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November 27th, 2013 18:00
Dear Chong,
Thank you for the reply. I'm waiting till our service provider comes to operate the server. I ll say them go through your steps and I ll post the results soon.
Thank you for your kind advice.
Sam
Dahat
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July 18th, 2018 04:00
Hello,
Today I faced the same error message and the server restarts several times spontaneously. you kind support is appreciated
TSC28
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July 2nd, 2021 13:00
would be great if would have any video signal or through console in idrac