I found that you posted before on a separate issue with drive detection. May I know if you already have data in the server? Have you tried clearing BIOS configuration by following the steps here: https://dell.to/3aUk2bw. Try all the steps provided.
let me tell you how the problem exactly happened....in normal Scenario when the server start black screen start with memory config - done than IDRAC initialize after that the server start but in the server i have the memory config and IDRAC initialize start twice
its not possible to rollback ...tried version 2.7.0 and still same problem and the hardware test didn't found any problem btw after bios return to default i got this message:
ok ok ok i got news If I do not unplug the power cord, the device is working properly.....But when i disconnect the power cord the problem occurs....i tried to change the battery but still same problem
adilalajsem
14 Posts
0
December 29th, 2020 17:00
found some one have same problem but without a solution
https://www.dell.com/community/PowerEdge-HDD-SCSI-RAID/PowerEdge-R420-Boot-mode-only-UEFI-after-installing-NVMe-SSD-via/td-p/7749188
DELL-Joey C
Moderator
•
4.1K Posts
0
December 29th, 2020 21:00
Hi,
I found that you posted before on a separate issue with drive detection. May I know if you already have data in the server? Have you tried clearing BIOS configuration by following the steps here: https://dell.to/3aUk2bw. Try all the steps provided.
Let me know the outcome.
DELL-Joey C
Moderator
•
4.1K Posts
0
December 29th, 2020 23:00
Hi,
Do you have iDRAC access? Would you be able to check if the BIOS version has rollback option following this steps: https://dell.to/2L3c58Q
What is the current BIOS version?
adilalajsem
14 Posts
0
December 29th, 2020 23:00
no I don't have any data only windows server 2019
yes I tried all the steps in the link
adilalajsem
14 Posts
0
December 30th, 2020 00:00
bios version 2.9.0
DELL-Joey C
Moderator
•
4.1K Posts
0
December 30th, 2020 00:00
Hi,
Have you checked in iDRAC if BIOS rollback to previous version is possible? If not, can you try downgrading the BIOS version to 2.7.0.
Let me know if the issue persist after downgraded to version 2.7.0.
adilalajsem
14 Posts
0
December 30th, 2020 02:00
let me tell you how the problem exactly happened....in normal Scenario when the server start black screen start with memory config - done than IDRAC initialize after that the server start
but in the server i have the memory config and IDRAC initialize start twice
adilalajsem
14 Posts
0
December 30th, 2020 02:00
its not possible to rollback ...tried version 2.7.0 and still same problem
and the hardware test didn't found any problem
btw after bios return to default i got this message:
Invalid configuration information
adilalajsem
14 Posts
0
December 30th, 2020 02:00
ok ok ok i got news If I do not unplug the power cord, the device is working properly.....But when i disconnect the power cord the problem occurs....i tried to change the battery but still same problem
adilalajsem
14 Posts
0
December 30th, 2020 04:00
ok it's look the problem from battery base
the pictures
https://ibb.co/3NsWVkG
https://ibb.co/jL7NtVW
Dell-Martin S
Moderator
•
3.6K Posts
0
December 30th, 2020 05:00
Hi,
the Mainboard needs to replaced probably.
regards Martin