iDRAC web interface not accessible after iDRAC upgrade

Question

Hi, immediately after supposedly successful upgrade of R620 iDRAC and Lifecycle Controller from version 1.51.51 to 2.65.65.65 via web interface the web interface was normally accessible and displaying the new version; for example, the java-based console got new menu and former issues disappeared. This is the happy part of the story. However, two days later I had to turn the server off and unplug it from power for a while (causing iDRAC restart). Since then, iDRAC web interface is no longer accessible. No relevant errors are reported in the Lifecycle Controller logs and correct versions if both iDRAC and LC are shown there. I also re-checked all the iDRAC settings accessible from the System startup (BIOS) menu, nothing obviously fishy there as well. Scanning iDRAC NIC ports shows that only ssh and vnc are open. From SSH I revealed, that websever is supposed to be enabled: /admin1-> racadm get idrac.webserver[Key=idrac.Embedded.1#WebServer.1]CustomCipherString=Enable=EnabledHttpPort=80HttpsPort=443HttpsRedirection=Enabled#MaxNumberOfSessions=8SSLEncryptionBitLength=128-Bit or higherTimeout=1800TitleBarOption=AutoTitleBarOptionCustom=TLSProtocol=TLS 1.1 and Higher No firewall is involved. I even tried it in different networks. According to the System startup, Enterprise licence is in place. Please, do you have any idea how to persuade iDRAC to offer web interface again? David

DELL-Joey C · Accepted Answer

Hi,

May I know if you're able to ping the iDRAC's IP? Would you be able to connect your laptop/system network port directly to the iDRAC, set a same subnet IP and try to ping the iDRAC.

If IP doesn't respond, remove the power cable, press and hold the power button for 15secs. Then install power cable and turn on to check the iDRAC accessibility.

If it doesn't help, try resetting the iDRAC using this article: https://dell.to/3iDPwE1

Let me know if it helps.

zejdad · Answer

Joey, thank you for the reply. Yes, I may ping iDRAC IP and I can even connect via SSH. OK, I will try the suggested restarting / resetting steps and inform about the results soon...

With regards,

David

zejdad · Answer

Thank you, iDRAC soft reset (racadm racreset) solved the issue.

Davidavdtv · Answer

Can not access idrac GUI

/admin1-> racadm get idrac.webserver
[Key=idrac.Embedded.1#WebServer.1]
CustomCipherString=
Enable=Disabled
HttpPort=80
HttpsPort=443
HttpsRedirection=Enabled
#MaxNumberOfSessions=8
SSLEncryptionBitLength=128-Bit or higher
Timeout=1800
TitleBarOption=Auto
TitleBarOptionCustom=
TLSProtocol=TLS 1.1 and Higher

please help

thank you.

DELL-Shine K · Answer

Web server is disabled on iDRAC that is why you are not able to access iDRAC GUI. you can enable it by running below command after connecting to iDRAC using SSH

racadm set iDRAC.Webserver.Enable Enabled

PowerEdge Hardware General

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