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FJJM
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R710/VmWare 5.5 crash on reboot

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I have two R710 that was working fine with VmWare 5.0. Since I have reformat them with VmWare 5.5 they crash on reboot. The issue is exactly the same on the two servers.

If I powered down and then powered up them the boot succeed.

When the reboot failed, I have a message on the LCD screen

E171F PCIe fatal error on Bus 0 Device 1 Function 0 . Review & clear SEL

and a VmWare PSOD

I exclude an hardware issue because the same issue occurs on two servers and occurs just after the setup of VMware 5.5.

May be something in the BIOS or a VMware bug.

Any clue ?

Thanks

System Model PowerEdge R710
System Revision II
Operating System VMware ESXi 5.5.0 build-1331820
BIOS Version 2.1.9
Firmware Version 1.50 (Build 24)

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5 Replies
Moderator
Moderator

RE: R710/VmWare 5.5 crash on reboot

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Fjjm,

My first thought would be that the Broadcom driver is causing the issue. I found this regarding the PSOD - http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=206367...

When you updated to 5.5, where did you get the ISO from? Dell or Vmware?

You can update that driver with the download located here - https://my.vmware.com/web/vmware/details?downloadGroup=DT-ESX55-BROADCOM-BNX2X-17858V551&productId=3...

Let me know how it goes.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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FJJM
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RE: R710/VmWare 5.5 crash on reboot

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GREAT !!!

This is exactly my problem. I don't understand why I didn't find this article when I did my own search on this PSOD. It doesn't matter, the most important is that you gave me the solution.

For your infomation I made my update with Dell ESXi-5.5-1331820(A00). When I did it VMware already published the update 1 but I can't find it on DELL website. Do you known if DELL published this update.

And a last question, why can't we find DELL's Custom ISO on the download page of https://my.vmware.com like for other manufacturer. It will be easier.

Many Thanks

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Moderator
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RE: R710/VmWare 5.5 crash on reboot

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Sorry for the delay I missed your response. Here is the 5.5U1 ISO you requested - http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=N509V&fileId=3366035257&os...

Let me know how it goes.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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boyler05
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RE: R710/VmWare 5.5 crash on reboot

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Chris,

Do you know why Dell does not publish the Dell Custom ISO images on the vmware.com Web site, like HP, Cisco, NEC, Hitachi, and Fujitsu?  VMware admins are accustomed to looking for OEM Custom ISO's here, to ensure they are fully supported by VMware (and the server manufacturer), so it is confusing that Dell requires users to locate the custom ISO on a Dell web page rather than the VMware web site.  Any idea why this is?  Here is the usual place where VMware admins look for ESXi OEM Custom ISOs:

https://my.vmware.com/web/vmware/info/slug/datacenter_cloud_infrastructure/vmware_vsphere/5_5#custom...

Also, does Dell publish an "Offline Bundle" of all the VIBs included in the Dell Custom ISO image?  This way, customers that install ESXi using the "vanilla" VMware ISO could easily "apply" the Dell custom VIBs after-the-fact, without performing a fresh re-install using the Dell Custom ISO.  I know that HP provides an offline bundle so I just wanted to check with you to see if Dell also provides a similar bundle.

Thanks,

Bill

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Moderator
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RE: R710/VmWare 5.5 crash on reboot

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Boyler05, 

There currently isn't an OFFLINE BUNDLE as you described. Plus I have addressed the issue with the ISO not being present on the vmware page and will see about getting it out there.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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