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Windows unresponsive when logging into console
We have 2 application/web servers bought at the same time and configured the exact same way being load balanced through Coyote.
The servers are at a remote hosting site, so RDC is used to connect. However, when we connect to the console, either through the DRAC or RDC or in front of the server, it freezes. We then must do a hard reboot.
Not one error message is logged on the servers during this time. Not one indication as to why this is happening.
It did not always do this. A few months ago we noticed the intermittent problem and have just now narrowed it down to the console. Has anyone seen this before? Any suggestion?
System Info:
PowerEdge 1950
Windows 2003 R2 SP2 Enterprise Edition
1.6 GHz quad core processor
16 GB of RAM
2, 148 GB drives configured as RAID1
BIOS v1.5.1
DRAC 5, HW vA00, Firmware v1.20
Dual Broadcom gigabit NIC, teamed
Applicatin info:
Symantec AV 10
Symantec System Recovery
WS_FTP ServerAcitveXperts
Dell Server Administrator
SQL 2005 Native Client
Apache Tomcat 5.5
EAServer 6
pcmeiners
4 Operator
4 Operator
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1.8K Posts
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April 11th, 2008 22:00
Could be caused by a mis-configured setting in any one of the applications running, a needed patch or software upgrade, malware, virus, unecessary software etc. In any case it sounds like resources are being consumed to the point it exhausts your system. I would rule out viruses/malware first, Trend Micro/Kaspersky offer free online scans. After scanning I remove Kaspersky from add/remove software, as it has caused a few server to have delays in desktop response. If possible run virus/malware scans from safe mode with network support.
Start looking for a memory leak due to one of the applications or one one the processes affected by an application. Go to taskmanager, View, Select Columns, make sure you have "memory usage" and "handle count" selected in Select Columns... watch for continuous increases in either memory or handles, concentrate on the memory usage (sort high to low). Your App/process which keeps increasing in resource use is the likely culprit. If a system process is the culprit you need to dig deeper with other tools.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
http://technet.microsoft.com/en-us/sysinternals/bb896655.aspx
http://technet.microsoft.com/en-us/sysinternals/bb896642.aspx
datab
10 Posts
0
June 6th, 2008 20:00
I know it has been awhile, but this has not stopped. Since then we have setup 2 Gateway servers with the same configuration. On the software side, they are setup exactly the same (using scripts and checklists) except no Dell software. Every few weeks, when logging into either the remote or local console the server becomes unresponsive for about 15 - 30 minutes. These servers host web applications for thousands of clients and we can't allow this to continue. This is only happening on Dell servers.
Any ideas???
datab
10 Posts
0
June 6th, 2008 20:00