Is the PowerVault MD3800i still supported?

Hello kimadjet,

The MD3800i is still supported.  It reached end of selling life at the end of January 2019.  Are you having an issue with your MD3800i or were you looking at purchasing an MD3800i?

Please let us know if you have any other questions.

Hello!

We're having an issue with one of our MD3800is. We switched to our failover datacenter (also an MD3800i) and we're trying to repair our main site. The thing is, our warranty has expired (we were facing some issues renewing it) and we're wondering if components would still be available for purchase should something goes wrong.

What are our best options, now, to get back to our main datacenter ASAP.

Thanks for your time.

Hello

Our support contract (with a partner) has expired and we're wondering if we could get a support contract directly with Dell

Thanks for your help.

Hello kimadjet,

We still have replacement parts for your MD3800i.  Which part on your MD3800i is failing? Do you happen to have a support bundle from your MD3800i so that we can review it to see what is going on with your MD3800i?

Please let us know if you have any other questions.

Hello kimadjet,

I will send you a private message and if you can send me your service tag I can look to see what options maybe available for your MD3800i.

Please let us know if you have any other questions.

Further to this question, I have a customer with 5 MD3860i (3 at one site and 2 at another). While I gather that the MD3800 line is no longer able to be purchased, The customer is in need of additional space (approximately 50TB at each site). One of the potential options is to add a shelf at each site to provide additional space.

Can you provide a date when the MD3800 will reach End of Support?

Thanks in advance,

Roger

Hello Roger,

The MD34xx/38xx will reach end of support February 28th, 2024.  Customers can renew their MD34xx/38xx Series service contracts up to invoice date + 5 years.

Please let us know if you have any other questions.

Hi Dell-SAM L

kindly please advise whether my understanding is correct.

customer bought : POWERVAULT MD3820F on 21-Apr-18, therefore they can extend the warranty only until 21 apr 23? 
if they can extent, until what year the latest they can extent.? is it February 28th, 2024.?

thanks
Indra

Hello,

No, that is not correct. 
The customer could purchase the warranty covering the system until April 21, 2023.
Normally, it is not possible to have the product covered by the warranty after this date.