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POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "BAD TAPE".
POWERVAULT CONTINOUSLY TAGS MEDIA TAPE AS "BAD TAPE".
I dont know what is the diagnostic, because all media are "DELL" and they are new media.
I dont know if it possible to upgrade the firmware and where and how can i find the most recent firmware.
| Library Identity | |
|---|---|
| Serial Number | FRU7800000 |
| Service Tag | <ADMIN NOTE: Service tag removed per privacy policy> |
| Product ID | 3573-TL |
| Currently Installed Library Firmware | C.30 / 3.20e |
| Bootcode Firmware Revision | 0.60 |
| Barcode Reader | CSE600 |
| IPv4 Address | 10.1.100.194 |
| MAC Address | 000E118015B2 |
| Library Mode | Random |
| WWide Node Name | 2000000E118015 |
| Drive Identity | 1 (LUN) |
|---|---|
| Vendor ID | IBM |
| Product ID | ULT3580-TD4 |
| Serial Number | 9310171015 |
| Firmware Revision | C7QH |
| Element Address | 256 |
| Control Path Drive | Yes |
| Data Compression | Yes |
| Interface Type | Fibre Channel |
| Node Name | 2001000E118015B2 |
| Port A | Enabled |
| Port Name | 2002000E118015B2 |
| Topology | LN-Port |
| FC-AL Loop ID | Manual |
| Speed | Automatic |
| Port B | Disabled |
Library Information:
--------------------
HW Revision : FF Upgrade Personality : 06.18.05
HW Variant : 00 OS Major Version : 1
Firmware Revision : C.30 Firmware Build date : 11-19-2013
Robotic FW Revision : 3.20e Robot FW Build date : 09-24-2012
Firmware Checksum : E1FC Bootcode Revision : 0.60
Vendor ID : IBM Product ID : 3573-TL
Serial Number : FRU7800000 Service Tag :<ADMIN NOTE: Service tag removed per privacy policy>
Library WWI : 2000000E118015B2 Library height : 2U
Connection : LUN Language : English
Network enabled : Yes DHCP enabled : No
IP Address : 10.1.100.194 Netmask : 255.0.0.0
Gateway Address : 10.0.0.1 MAC Address : 000E118015B2
Network active : Yes Hostname : FLX8015B2
Library Name : Protocol Stack : IPv4 only
Speed : Auto Duplex : Auto
SNMP enabled : No
SNMP Target 1 Adr. : 0.0.0.0
SNMP Target 2 Adr. : 0.0.0.0
SNMP Target 3 Adr. : 0.0.0.0
SNMP Community Name : public
Number of Powerups : 29 Minutes of Operation: 1658441 (1151d, 16h, 41min)
Move count : 7565 Robotics Temperature: 28.9
Inventory valid : Yes Robotic Conn. Speed : 57600 Baud
Barcode Reader : CSE600
LED Status:
Ready : On Clean : Off
Attention : On Error : Off
Drive No. 0 Information: ( LUN )
------------------------
Vendor ID : IBM Product ID : ULT3580-TD4
Firmware Revision : C7QH Load ID : A1700D6B
Drive version : 01
Serial number : 9310171015 Personality : 00 0D
Data compression : Yes
Interface type : Fibre Channel Node name : 2001000E118015B2
Port A Settings : Enabled
Port name : 2002000E118015B2 Topology : LN-Port
Loop-ID / AL_PA : 08 / D9 Speed : auto
Port A Status : login complete
Port name : 2002000E118015B2 Speed : 4 Gb/s
Topology : L-Port Loop-ID / AL_PA : 08 / D9
Encryption method : Disabled Key path : Default by method
BOP policy : Disabled Density reporting : Other
Media loads : 3002 Cleaning operations : 149
Power on hours : 31112 Media motion hours : 4885
Tape meters : 85545912
Installed Memory Types and Sizes on Library and Robotics Controller :
-------------------------------------------------------------------------
Library Controller - LCM 1.0 :
-------------------------------------------------------------------------
EEPROM Type : 24LC08B EEPROM Size : 1 KB
FRAM Type : FM25L256 FRAM Size : 32 KB
DataFlash Type : AT45DB321 DataFlash Size : 4 MB
SDRAM Type : MT48LC8M16A2P-75 SDRAM Size : 16 MB
Robotics Controller - CSE600 :
-------------------------------------------------------------------------
EEPROM Type : 24LC16B EEPROM Size : 2 KB
Library Inventory table:
------------------------
Mailslot Lib-Elem. Medium PVT Loads AIH Exceptions
0 0 - 16 100
Slot Lib-Elem. Medium PVT Loads A H Exceptions
1 0 - 4096 Data 3 000174L4 21 1 0
2 0 - 4097 Data 3 000175L4 17 1 0
3 0 - 4098 Data 3 000176L4 20 1 0
4 0 - 4099 1 0
5 0 - 4100 Data 3 000178L4 21 1 0
6 0 - 4101 Data 3 000179L4 22 1 0
7 0 - 4102 Data 3 000180L4 19 1 0
8 0 - 4103 Data 3 000201L4 18 1 0
9 0 - 4104 1 0
10 0 - 4105 1 0
11 0 - 4106 Data 4 000240L4 5 1 0
12 0 - 4107 Data 4 000241L4 4 1 0 Medium: 63 0
TAF: 3, 6, 20, 39
13 0 - 4108 Data 4 000242L4 4 1 0
14 0 - 4109 Data 4 000243L4 3 1 0
15 0 - 4110 Data 4 000244L4 3 1 0
16 0 - 4111 Data 4 000226L4 4 1 0
17 0 - 4112 Data 4 000245L4 1 0
18 0 - 4113 1 0
19 0 - 4114 1 0
20 0 - 4115 1 0
21 0 - 4116 1 0
22 0 - 4117 1 0
23 - Clean 1 000238L4 5 1 1
Warning Events:
----------------------------------------------------------------------------
Timestamp Type Events
16.02.28 20:52:41.12 TRC/CST<84 0C 01 27 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.12 TRC/CST<84 0C 01 14 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.11 TRC/CST<84 0C 01 06 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.11 TRC/CST<84 0C 01 03 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.11 TRC/CST<82 01 > Drive Cleaning request
16.02.28 17:29:51.28 LIB/ERR<80 63 00 4D 2B 06 00 00 00 00 00 00 FF 03 01 FF
04 01 02 30 30 30 32 34 35 4C 34 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
16.02.28 17:25:16.65 TRC/CST<84 FF 01 27 > Drive Warn or Crit Tape Alert flag
16.02.28 17:25:16.64 TRC/CST<84 FF 01 06 > Drive Warn or Crit Tape Alert flag
16.02.28 17:25:16.64 TRC/CST<84 FF 01 03 > Drive Warn or Crit Tape Alert flag
SimonHan
4 Posts
0
February 7th, 2019 05:00
Hi .
Can you advise me on how to get the dump logs to you please?
DELL-Sam L
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February 7th, 2019 06:00
Hello SimonHan,
I will send you a private message so that you can send me the logs.
Please let us know if you have any other questions.
DELL-Sam L
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7.1K Posts
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February 7th, 2019 09:00
Hello SimonHan,
Thanks for the drive dump log as it helps to see what errors the drive is giving. After looking at the drive dump log I can see that you are getting a clutch engagement failure. When we see this error the first thing that we look for is to see if the error is happening on a single media or multiple media. I can see that the error is happening on many media. With the error happening on many media I would say that the drive is needed to be replaced.
Please let us know if you have any other questions.
ogradyc
50 Posts
0
March 6th, 2019 04:00
Hi,
My TL2000 is marking old and new media as bad when they are mounted, could you PM me your email so I can send dumps?
Thanks,
Craig
DELL-Sam L
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March 6th, 2019 07:00
Hello Craig,
I will send you a private message so that you can send me the drive dump log.
Please let us know if you have any other questions.
ogradyc
50 Posts
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March 12th, 2019 05:00
Hi, did you manage to get a look at the logs I have sent?
Thanks
DELL-Sam L
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March 12th, 2019 07:00
Hello Craig,
Thanks for the drive dump log. What I am seeing in the logs is that you are getting Media C2 uncorrectable errors. When we see this error we always check to see if the error is happening on a single media or multiple media. In your case I am seeing this happen on multiple media. How old is your media? If your media is new then, I would say the issue is with your drive.
Please let us know if you have any other questions.
ogradyc
50 Posts
0
March 15th, 2019 04:00
Hi,
I thought it may be the media, so I tried new media and it did the same with them.
Is there a list of compatible LTO5 drives available for the TL2000, my reseller is only able to find a refurbished replacement?
Thanks
DELL-Josh Cr
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March 15th, 2019 07:00
We have only validated our tape drives, which are probably not going to be found new.
ogradyc
50 Posts
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April 23rd, 2019 05:00
I've had a refurbished tape drive sent out which has been fitted and worked for a couple of weeks and is now doing the same thing, marking old and new media as bad.
Where do I go from here? I have sent log dumps again
DELL-Sam L
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April 23rd, 2019 06:00
Hello Craig,
Thanks for the drive dump log. Looking at the log I can see that 000050L5 needs to be removed as it is giving a media error. I am also seeing some uncorrectable media errors as well as some servo bottom sensor error messages. How old is the media that you are using in your drive? If the media is over 3 years old I would try to use some newer media to see if you get the same error. If you do get the same error, then I would suspect the drive needs to be replaced.
Please let us know if you have any other questions.
Totopolis
5 Posts
0
April 30th, 2019 07:00
Same issue with TL4000 and two LTO6 drives.
One of these drives tells "Invalid cartridge" on every media loaded. The other let backup job running for hours until, i guess, the end of media. After about 2 TB of data is written on tape, commvault job fails with error:
"Backup pending: failed to close Metadata file for error [-1]."
and the media is marked as bad. We have about 20 tapes marked bad at this moment. Drives (3580) and library have the latest firmware installed.
Could you please review our dumps?
DELL-Sam L
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7.1K Posts
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April 30th, 2019 08:00
Hello Totopolis,
I will send you a private message so that you can send me the drive dump logs.
Please let us know if you have any other questions.
Totopolis
5 Posts
0
May 6th, 2019 01:00
Hello Samuel,
thank you for your reply. Sent drive and library dumps to your e-mail.
DBergkamp
8 Posts
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May 13th, 2019 16:00