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powervault tl2000 HE: drive logged out
Hi - having major problems with my TL2000 powervault, Keeps showing up errors e.g. HE: drive logged out
Here is info from event log;
Critical Events:
----------------------------------------------------------------------------
Timestamp Type Events
13.02.13 12:33:12.60 LIB/ERR<80 FB 01 00 2B 00 00 01 20 19 00 02 FF 04 01 FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: drive logged out
13.02.13 12:33:12.49 LIB/ERR<80 FB 01 19 2B 00 00 01 20 19 00 02 FF 04 01 FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: drive logged out
13.02.13 12:09:09.51 LIB/ERR<80 F1 01 40 2B 0F 00 01 20 01 00 00 FF 02 01 FF
04 01 02 30 30 30 30 30 31 4C 55 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > HE: drive communication error
12.10.09 06:08:22.03 LIB/ERR<80 F1 01 00 2B 00 00 01 20 01 00 00 FF 04 01 FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: drive communication error
12.10.09 06:08:21.90 LIB/ERR<80 FB 01 19 2B 00 00 01 20 19 00 02 FF 04 01 FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: drive logged out
12.10.09 05:40:38.36 LIB/ERR<80 FB 01 00 2B 00 00 01 20 19 00 02 FF 04 01 FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
I've upgraded library firmware to B.20 but when I attempt to upgrade tape firmware it keeps showing up an error also....
ERROR DURING FIRMWARE UPGRADE IR: SCSI INVALID OPCODE!
pls help this is driving me insane! I'm not sure what the problem is, and i can't find much help on this on the web.
Thanks,
gbirdee7
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February 13th, 2013 08:00
Hi Sam, As my ITDT doesn't appear to work (even after stopping all BE services) is it possible to retrieve a health check report from RMU?
DELL-Sam L
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February 13th, 2013 08:00
Yeah you can get the drive dump from the RMU. Here is how to pull it:
1. Login to the web console
2. Select the Service Library Menu & expand it
3. Save Drive Dump
DELL-Sam L
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February 13th, 2013 08:00
Hello gbirdee7,
Based on the error that is listed there could be an issue with the drive. What I would recommend is that since you have ITDT that you run a device health check on the drive. You will need a blank tape or a tape that can be overwritten as backup exec will need to format it after it the test with ITDT. Once the test has completed you can email it to me & I can review the log for you to see if the drive is truly having problems or if there is something else that is causing the issue.
Please let us know if you have any other questions.
gbirdee7
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February 14th, 2013 01:00
Unable to save Drive Dump, button is greyed out, pls could someone be of assistance as this is causing major problems....