Quick update, supplier swapped out my machine with another one with 32gb working memory, and the memory is faster so that is good. Also he upgraded my from a K2000 to a K4000 graphics card for my troubles, so I am happy about that. But they don't know why some machines work with the 32gb dimms and some don't.
Technically according to Dell and Crucial specs, a 32 GB RAM module is not compatible with the T3610. 8 RAM slots with a maximum of 16 GB per slot for a total of 128 GB of RAM.
I was afraid that it might be something like that, thanks.
I bought my T3610 from a company and it arrived with 4x8gb dimms, one expired after 6 hours, so they couriered 2x16gb dimms to me as a replacement. One of those was faulty straight away. So then they sent out 1x32gb dimm. And that one gives the error. I questioned the whole 16gb dimm max but they said that they had tested it in a T3610 with A19 bios and it worked. So I that I would ask the community and see if there was a solution
The PSU failure is with a flashing power button and 1+3 led. I know that a solid white power button and led 1+3 is memory detected but unsupported, but with Bios A19 update the other T3610 is working fine with the single 32gb dimm. So I was wondering if there was some other setting that I needed.
Maybe the 2 computers have a different revision of the motherboard. Older revision is not working and newer is (this is just an idea, you could check the motherboard revision/code using hwinfo , or sysoft sandra, or other tools )
There is always that, but I got the big boss involved as this has been going on since the 12 April. And he seemed fairly unhappy that they had not resolved the problem. They have a pretty good reputation, one of the reasons I chose them. Anyway they are going to collect my machine and either fix it or replace it. But the time delay is frustrating.
Yeah I saw that too in my quest for answers. But I will question the seller about board revisions and see if that played a part in the elusive 32gb dimm, will post the results when I have more answers.
@DarrylGS it's funny that the dell is totally unaware of the state of its workstations.... after several tests, the situation is the following, all t3610s with xeon 1xxx v2 can mount only 128gb of ram, and recognize only 16gb single module maximum. all t3610s with xeon 2xxx v2 cpus can mount 256gb of ram and 32gb of single ddr3 dimm. ram controller is inside the cpu. i tested them with my workstations, only my 3610 with xeon 2697 v2 can mount 256gb with eight dimm modules.
DarrylGS
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April 27th, 2021 00:00
Quick update, supplier swapped out my machine with another one with 32gb working memory, and the memory is faster so that is good. Also he upgraded my from a K2000 to a K4000 graphics card for my troubles, so I am happy about that. But they don't know why some machines work with the 32gb dimms and some don't.
JOcean
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12.6K Posts
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April 21st, 2021 04:00
Technically according to Dell and Crucial specs, a 32 GB RAM module is not compatible with the T3610. 8 RAM slots with a maximum of 16 GB per slot for a total of 128 GB of RAM.
DarrylGS
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April 21st, 2021 05:00
I was afraid that it might be something like that, thanks.
I bought my T3610 from a company and it arrived with 4x8gb dimms, one expired after 6 hours, so they couriered 2x16gb dimms to me as a replacement. One of those was faulty straight away. So then they sent out 1x32gb dimm. And that one gives the error. I questioned the whole 16gb dimm max but they said that they had tested it in a T3610 with A19 bios and it worked. So I that I would ask the community and see if there was a solution
DarrylGS
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7 Posts
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April 21st, 2021 05:00
The PSU failure is with a flashing power button and 1+3 led. I know that a solid white power button and led 1+3 is memory detected but unsupported, but with Bios A19 update the other T3610 is working fine with the single 32gb dimm. So I was wondering if there was some other setting that I needed.
mazzinia_
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1.5K Posts
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April 21st, 2021 05:00
This is getting interesting
https://www.compuram.de/
https://www.compuram.biz/memory/dell/desktop-workstation/precision/tower-series/workstation-t3610/
This site selling rams, certifies even 64gb modules, for the 3610. and according to them, 512gb can be installed.
mazzinia_
6 Professor
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April 21st, 2021 05:00
Ah, so the test wasn't done in a way that you could see it.. but it's the word of the seller.
In this case, it adds the extra option of "maybe they are lying"
mazzinia_
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1.5K Posts
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April 21st, 2021 05:00
Maybe the 2 computers have a different revision of the motherboard. Older revision is not working and newer is (this is just an idea, you could check the motherboard revision/code using hwinfo , or sysoft sandra, or other tools )
DarrylGS
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7 Posts
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April 21st, 2021 05:00
There is always that, but I got the big boss involved as this has been going on since the 12 April. And he seemed fairly unhappy that they had not resolved the problem. They have a pretty good reputation, one of the reasons I chose them. Anyway they are going to collect my machine and either fix it or replace it. But the time delay is frustrating.
speedstep
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47K Posts
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April 21st, 2021 06:00
You cannot mix speed, density, rank and vendors and ECC vs Non ECC
The other issue is the exact CPU in the machine.
DarrylGS
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April 21st, 2021 06:00
Yeah I saw that too in my quest for answers. But I will question the seller about board revisions and see if that played a part in the elusive 32gb dimm, will post the results when I have more answers.
DarrylGS
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April 21st, 2021 06:00
Yeah no mixed dimms, processor is an Intel Xeon Processor E5-1650 v 2 (Six Core HT, 3.5 GHz Turbo, 12 MB)
kalojannes1
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June 11th, 2025 19:12
@DarrylGS it's funny that the dell is totally unaware of the state of its workstations.... after several tests, the situation is the following, all t3610s with xeon 1xxx v2 can mount only 128gb of ram, and recognize only 16gb single module maximum. all t3610s with xeon 2xxx v2 cpus can mount 256gb of ram and 32gb of single ddr3 dimm. ram controller is inside the cpu. i tested them with my workstations, only my 3610 with xeon 2697 v2 can mount 256gb with eight dimm modules.