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Dell Precision 5550 headset connected to laptop via Y-Cable only speaker function recognized, microphone is not connected
So as mentioned in the subject line, I have been issued a Dell Precision 5550 running Windows 10. All drivers are up-to-date. In my current work-from-home configuration I have my headphones which have two connectors one for audio out and one for microphone connected to the laptop directly using a Y-Cable. In this configuration the audio output is working correctly, but the microphone on the headset is marked in the Windows Sounds Recording tab as "Not Connected".
When I unplug the headset from the laptop then plug it in again the dialog asking which device appears, meaning that the plug event is actually working. However, only the headphones/headset section is highlighted, mic-in is not available.
Is there anything I'm missing in my configuration, for example in BIOS or such that is preventing this jack built into the laptop from working as a universal audio jack?
Prajwal P
1 Message
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November 9th, 2020 04:00
HI,
We had the issue fixed by setting up the WaveMaxx profile to Headset from Headphones when the pop-up appeared.
Regards,
Prajwal
#IWORK4DELL
DELL-Cares
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November 9th, 2020 03:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
DELL-Cares
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November 9th, 2020 04:00
HI,
I have posted the solution on public so that it can be helpful.
Having said that, I will be archiving the case from our end.
Feel free to drop in a message if you need any assistance.
We'll be glad to assist you.
Once the case is closed, you may receive a survey regarding your interaction with us. We'd really appreciate your participation in it, as we'd love to know how you feel about our support.
Prajwal
Thornvig
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February 13th, 2021 13:00
Hi
DELL-Cares
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February 20th, 2021 06:00
j.reedCartago
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February 21st, 2021 22:00
For me (the original poster) this issue has been solved, and can be closed.