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6 Posts
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701
August 13th, 2020 18:00
Dell Precision SSD support on WLAN slot
Hello, Trying to install a SSD in the WLAN slot and OS doesnt recognize it. Though the labels does mention SSD support.
1. Transcend M2.SSD 420S installed in WLAN slot
2. BIOS recognizes the drive and detects the size/serial etc.
3. OS doesnt recognize it. (Device driver doesnt recognize it. No its not related to initialize/partitioning)
4. Tried removing the other drive and tried with a OS installer USB. The Windows installer doesnt see any drive.
5. Tried Acronis disk manager to check if it can initialize the drive, but it also doesnt recognize any drives in system
The question is since the BIOS detects it as a SSD why doesnt it work. I tried setting/flipping AHCI mode just to make sure some setting isn't stuck. The BIOS setting currently is in AHCI mode and still drive not recognized by OS.
Any help to get it working? Pictures below
https://photos.app.goo.gl/FgFUMmoPQ1uoWt3R9
DELL-Cares
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August 14th, 2020 12:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
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27.8K Posts
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August 14th, 2020 13:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
yezdee
6 Posts
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August 14th, 2020 13:00
Sorry. Just saw the PM and responded there with details. Thanks
U2CAMEB4ME
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6.2K Posts
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August 23rd, 2020 09:00
Welcome to the Dell Community @yezdee
To better assist you, the members and I would need the exact model number of your laptop/desktop???
Identify your Dell:
https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563
Best regards,
U2
PLEASE DO NOT POST ANY SERVICE TAGS!!!
yezdee
6 Posts
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August 30th, 2020 07:00
Anyone have thoughts on this. Though the port says SSD supported, it doesnt work. I used a Transcend M2. Irrespective of make of drive, if its compatible with the standards it should work. Dell-Cares said go to forums to get support!
The drive works perfectly with an SATA adapter, so confirmed the drive itself works perfectly.
U2CAMEB4ME
6 Operator
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6.2K Posts
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August 30th, 2020 10:00
@yezdee
To better assist you, the members and I would need the exact model number of your laptop/desktop???
Identify your Dell:
https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...
Best regards,
U2
yezdee
6 Posts
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August 30th, 2020 12:00
Precision 3541