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Dell SupportAssist installs "unsigned" drivers
I have a Precision 5530, the OS is the one that I received with the unit. I was working when a Windows 10 popup about unsigned driver installation appeared. There were no info about the driver or application performing this action, just Yes or No. I cancelled it and then checked the EventLog where I found a message about failed installation. It seems Dell's SupportAssist tried to update itself in the background and failed.
MSI (s) (C4:48) [10:51:07:333]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI6D76.tmp, Entrypoint: InstallDriverPackages
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: INFO: 'CustomActionData' property 'DIFxApp Version' is '2.1'.
DIFXAPP: INFO: 'CustomActionData' property 'UI Level' is '2'.
DIFXAPP: INFO: 'CustomActionData' property 'componentId' is '{1688732A-C5CC-4D5C-9096-ED5614168B95}'.
DIFXAPP: INFO: 'CustomActionData' property 'componentPath' is 'C:\Program Files\Dell\DellDataVault\Drivers\DellePSASysWin10\'.
DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x16.
DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'.
DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Dell SupportAssist'.
DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'Dell Inc.'.
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-2148624189-2916816613-4213729674-1001'.
DIFXAPP: INFO: opening HKEY_USERS\S-1-5-21-2148624189-2916816613-4213729674-1001\Software\Microsoft\Windows\CurrentVersion\DIFxApp\Components\{1688732A-C5CC-4D5C-9096-ED5614168B95} (User's SID: 'S-1-5-21-2148624189-2916816613-4213729674-1001') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0xE000024B)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Dell\DellDataVault\Drivers\DellePSASysWin10\dddriver64Dcsa.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0xE000024B
DIFXAPP: RETURN: InstallDriverPackages() 3758096971 (0xE000024B)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
It appears that SupportAssist tried to install an "unsigned" Dell Diags Universal Driver. The rollback didn't work well when I cancelled installation (error code 1603 means user cancels), so I ended up with a non-working SupportAssist. In Add/Remove Programs it says 3.2.0.90 while the splash screen says it is still 3.1.0. The updated driver seems to be signed so it was probably some custom action or service that tried to install the driver wasn't signed properly.
StephaneGrobety
1 Message
0
April 12th, 2019 07:00
Same issue here.
There seems to be no solution until Dell fixes their software, at which point you will have to manually uninstall the old version and reinstall the new one.
Weirdly enough, the "Alienware" version of support assist uses properly signed drivers.
lcotesta
1 Message
0
April 14th, 2019 18:00
I have the same problem with my Dell precision7730.
mikeped-ISU
1 Message
0
April 22nd, 2019 11:00
Same here. Dell Latitude 5290.
From setupapi.dev.log:
>>> [Setup Import Driver Package - C:\Program Files\Dell\DellDataVault\Drivers\DellePSASysWin10\dddriver64Dcsa.inf] >>> Section start 2019/04/22 13:42:11.331 cmd: C:\Windows\System32\MsiExec.exe -Embedding 4DF32C75867FD938CEDEFA77BB58B51B E Global\MSI0000 inf: Provider: Dell Technologies inf: Class GUID: {4D36E97D-E325-11CE-BFC1-08002BE10318} inf: Driver Version: 02/27/2019,16.22.7.657 inf: Catalog File: dddriver64Dcsa.cat pol: {Driver package policy check} 13:42:11.383 pol: {Driver package policy check - exit(0x00000000)} 13:42:11.384 sto: {Stage Driver Package: C:\Program Files\Dell\DellDataVault\Drivers\DellePSASysWin10\dddriver64Dcsa.inf} 13:42:11.385 inf: {Query Configurability: C:\Program Files\Dell\DellDataVault\Drivers\DellePSASysWin10\dddriver64Dcsa.inf} 13:42:11.390 inf: Driver package 'dddriver64Dcsa.inf' is configurable. inf: {Query Configurability: exit(0x00000000)} 13:42:11.393 flq: Copying 'C:\Program Files\Dell\DellDataVault\Drivers\DellePSASysWin10\dddriver64Dcsa.cat' to 'C:\Windows\System32\DriverStore\Temp\{3d6f925c-40f0-784e-a95b-775f1daf2c9a}\dddriver64Dcsa.cat'. flq: Copying 'C:\Program Files\Dell\DellDataVault\Drivers\DellePSASysWin10\dddriver64Dcsa.inf' to 'C:\Windows\System32\DriverStore\Temp\{3d6f925c-40f0-784e-a95b-775f1daf2c9a}\dddriver64Dcsa.inf'. flq: Copying 'C:\Program Files\Dell\DellDataVault\Drivers\DellePSASysWin10\dddriver64Dcsa.sys' to 'C:\Windows\System32\DriverStore\Temp\{3d6f925c-40f0-784e-a95b-775f1daf2c9a}\dddriver64Dcsa.sys'. sto: {DRIVERSTORE IMPORT VALIDATE} 13:42:11.412 sig: {_VERIFY_FILE_SIGNATURE} 13:42:11.438 sig: Key = dddriver64Dcsa.inf sig: FilePath = C:\Windows\System32\DriverStore\Temp\{3d6f925c-40f0-784e-a95b-775f1daf2c9a}\dddriver64Dcsa.inf sig: Catalog = C:\Windows\System32\DriverStore\Temp\{3d6f925c-40f0-784e-a95b-775f1daf2c9a}\dddriver64Dcsa.cat sig: Success: File is signed in catalog. sig: {_VERIFY_FILE_SIGNATURE exit(0x00000000)} 13:42:11.448 !!! sig: Failed to verify file 'dddriver64Dcsa.sys' against catalog 'dddriver64Dcsa.cat'. Error = 0xE000024B !!! sig: Catalog did not contain file hash. File is likely corrupt or a victim of tampering. !!! sig: Driver package appears to be tampered. Filename = dddriver64Dcsa.inf, Error = 0xE000024B !!! sig: Driver package appears to be tampered, and user does not want to install it. !!! sig: Driver package failed signature validation. Error = 0xE000024B sto: {DRIVERSTORE IMPORT VALIDATE: exit(0xe000024b)} 13:42:13.935 !!! sig: Driver package failed signature verification. Error = 0xE000024B !!! sto: Failed to import driver package into Driver Store. Error = 0xE000024B sto: {Stage Driver Package: exit(0xe000024b)} 13:42:13.939 <<< Section end 2019/04/22 13:42:13.942 <<< [Exit status: FAILURE(0xe000024b)]David Vielmetter
1 Message
0
July 8th, 2019 11:00
Same issue on out of box Dell Precision 7530.