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dell personal
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Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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Hi I recently purchased a Dell Mobile Precision 5540 along with the WD19TB Dell dock. The O/S is Ubuntu Linux 18.04.03 LTS. I have a noticed an issue with suspend and connect and disconnect with the laptop and the dock. Issues are as such: After the computer suspends (due to inactivity) and I refresh the same by hitting the power button on the machine none of the peripherals (keyboard and mouse connected via USB to the Dock) are recognized and the only option is to reboot to get them active again. After I disconnect the thunderbolt cable to the machine and reconnect the same issue as above where the keyboard and mouse connected via the dock are recognized unless I perform a reboot., Any one else experiencing this? Any suggestions? Is this a dock issue or power management issue. Thanks

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Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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@dell personal thanks, can you try installing the latest Ubuntu BIOS for the system please and let me know if it has any affect on the issue - https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=w58w5&oscode=ubt18&produc...

Have you tried resetting Linux back to its defaults?

Would you be willing to try the latest version of the OS from Canonical themselves rather than Dell as it contains the very latest updates - https://ubuntu.com/download/desktop

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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@FloHed thanks for adding to the thread. 

The following link explains how to update the BIOS in Ubuntu

https://www.dell.com/support/article/us/en/04/sln171755/updating-the-dell-bios-in-linux-and-ubuntu-e...

Can you try those steps and let me know how you get on with that.

Additionally, as I mentioned in the above post, are you running the latest version of the OS from Canonical or are you running the Dell factory installed version?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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@dell personal the WD19TB has been certified by Canonical to work without issue on 18.04 so it should work.

The version of 18.04 that you have installed, is that the original version that shipped with the system or did you download it from Canonical?

Has this issue always been present since you received the system or has it only appeared lately?

Is this the only system you have access to?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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dell personal
1 Copper

Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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The Original version.

image_2019-09-17_14-18-36.png

Yes since I got the system (been 3 days).

That is correct as in only system.

Thanks

 

 

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Moderator
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Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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@dell personal thanks, can you try installing the latest Ubuntu BIOS for the system please and let me know if it has any affect on the issue - https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=w58w5&oscode=ubt18&produc...

Have you tried resetting Linux back to its defaults?

Would you be willing to try the latest version of the OS from Canonical themselves rather than Dell as it contains the very latest updates - https://ubuntu.com/download/desktop

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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FloHed
1 Copper

Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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Hi,

I have the same problem with the Dell precision 5530 ; I downloaded a Bios updater but it is an exe file (although I explicitly selected Ubuntu as OS) ; how am i supposed to run the exe from Ubuntu ? I am not sure Wine can be a solution for such a critical task !

 

Best Regards,

Florent Hedin

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Ryo0o0
1 Copper

Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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any update on this issue?

I'm planning to buy the same model and use also ubuntu on it

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Moderator
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Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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@FloHed thanks for adding to the thread. 

The following link explains how to update the BIOS in Ubuntu

https://www.dell.com/support/article/us/en/04/sln171755/updating-the-dell-bios-in-linux-and-ubuntu-e...

Can you try those steps and let me know how you get on with that.

Additionally, as I mentioned in the above post, are you running the latest version of the OS from Canonical or are you running the Dell factory installed version?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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FloHed
1 Copper

Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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Hi,

thanks for this reply, I am running the following version of Ubuntu :

Linux 4.15.0-66-generic #75-Ubuntu SMP Tue Oct 1 05:24:09 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

Description: Ubuntu 18.04.3 LTS
Release: 18.04
Codename: bionic

My machine is apparently compatible with fwupdmgr, I will have a look at this thanks.

Best,

FH

 

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FloHed
1 Copper

Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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The problem is apparently solved in my case, the WD19TB is properly detected now and for the moment everything appears to be stable !

Thanks again !

FH

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Moderator
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Re: Dell WD19TB Dock + Dell Precision Mobile 5540 + Ubuntu Linux 18.04 LTS

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@FloHed that's good to hear. 

Do you know if updating the BIOS resolved the issue for you?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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