new Dell Precision 7760, problem (conflict) with Nvidia platform controllers and framework

link OneDrive with photo and 1 video with Nvidia platform controllers and framework problem 

https://1drv.ms/u/s!AnbNM1HOfM7ug41TpIAaed5m5ipM4A?e=gWmLBG

I have the same problem on my 7560.

I do as well on my 7560

Dell reacts strangely to customer reviews, they probably think that their customers themselves should solve the problems that arise on their laptops.

I would not even be surprised if the Dell support service suggests that I myself contact the Nvidia support service to solve my problem Dell Precision 7760, problem (conflict) with Nvidia platform controllers and framework.

Same here, Precision 7760 with RTX A4000. I tried multiple DDU, multiple drivers, I even disabled memory integrity in Defender (as suggested on some forums)... nothing. I hope Dell takes a look at it.

I have the same problem after complete new installation with original Windows installation.
Any solution for this topic? It worked before new installation

I vaguely recall the machine shipping with 20H2, I tried to build ours with 21H2.  I wonder if this has something to do with it.  I do NOT want to be building W11 machines yet.  

This makes me feel better - I'm not the only one seeing this.  All of our brand new PWS 7560s with A2000 cards do the exact same thing.  I've tried all 6 Nvidia drivers from Dell's website, as well as the R510 U3 (511.79) DCH drivers and the standard R470 U8 (472.98) drivers.  None work. 

The ONLY setup that seems to work is to let Windows Update install whatever ancient video driver it downloads.  I'll ask my rep to see if we can loop in a TAM and get someone to look at this.....     

I spent all day dealing with this - and I have some semi unhelpful answers.   

Building with one of these 7560's W10 21H2 and no driver slipstreaming the unit will not find any network controllers which is fine - build with a limited setup and start installing drivers - skip installing the Nvidia video driver and install the ethernet driver.  Let it find the default Windows Update download its default version of 462.53 and the DCH version of the Control Panel applet. 

THIS IS THE ONLY THING THAT WORKS and doesn't throw errors.  The first time Command Update runs and demands you download the critical update for (the 472.88 Nvidia driver) , it starts throwing the -31 error in Device Manager.  Any driver aside from this one from 462.53 driver from Microsoft causes this - Even Dell's download of 462.53 

I saw there was some Dell Firmware in the optional Windows Updates and as it turns out this is an as-yet unreleased version of BIOS 1.7.  (The latest according to Dell is 1.5)  This doesn't help either.  

So should I build all of my 7560's with a ancient driver with known security vulns that Dell is very eager to replace ...... and hide the update to their current driver build recommendation ... but it's sorta broken? 

This is my last update on this since I spent more time on this and decided to return all of our units.  

If you use the Dell Factory image (the already EOL 20H1) and build off that, it for some reason has no problem upgrading and which is why they probably never noticed.  The problem manifests itself if you start out with a fresh install of 21H2.  Unless you left Windows download it's plain 462.53 during the driver installations once you install a network controller and then disable Command Update from ever updating the ancient driver, that seems to be the only way you will not run into errors.   I didn't get a chance to test out if W11 gets around this issue since we have no immediate plans to migrate to it.  

I don't need the horsepower of the Axxx series cards, we only went with them because they supposedly quicker to get which turned out not to be the case - A T1200 will suffice just fine and hopefully they'll work the same as our other units and will take a fresh 21H2 install.       

Might wanna get one of your engineers to try to run a fresh install of Windows 10 rather than your factory image over the hardware that seems to be problematic and figure this out.  

Thank you for reaching out to us. We’d be glad to look into this for you right away. Before we proceed, we strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing personally identifiable information, please private message us so that we can start working toward a resolution. 

Looking back we upgraded all of our machines to 1.6.1 out of the box.  Had never seen a Dell BIOS break a video card.  We got a new set of machines from Dell and these appear to have been resolved not using the now-disappeared BIOS versions. 

QA - kind of important.....

@Gu1d0 

What Bios is on the new machines?  I have a 7760 that came with 1.2.2 (July 2021) and since upgraded to 1.5.0, 1.6.1, and then 1.7.0 and do not recall seeing this issue.  Machine has an RTX A5000.

@rinconman285 

The last round of machines 7560 that we sent back 2 weeks ago all came out of the box at 1.5, and were immediately upgraded to most current before imaging, which at the time was 1.6.1.  In nearly 30 years of working with Dell hardware, I had not seen a BIOS update break a video card driver until this.  

For the testing we did, the only way I saw it not break the video card driver install/update while on BIOS 1.6.1 was if you left the Dell factory image (20H1 if I recall) in place and installed on top of that, or if you did a clean install of 21H2 and left the ancient drivers Windows Update dumps on the machine when you connect it to the network and never upgrade away from those. 

We start from a clean install and tried all of the different driver versions that was on the Dell site, plus a handful from direct from Nvidia, and not a single one would work without throwing that -31 error on the Platform and Controllers Framework for our units which had A2000 cards.  Since I was hedging my bets it was the A series card family that seemed to be the issue, I returned my entire last order back to Dell and ordered the machines that better fit us (T1200s are more than enough for our needs - we only bought "Prebuilts" with A2000s because they were thought get delivered sooner which turned out to be not true) ... They arrived in record time and have no issues with 1.5.  Had I had time to wait it out and find out the current fix was to roll back to 1.5 we may have kept the more powerful machines but I needed that answer 4 days sooner when @heikkuri mentioned the newer BIOSes were withdrawn and the fix was a rollback. 

All good - we have right-sized machines and those who have the A series hardware have a fix for the issue.