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March 17th, 2016 02:00

1320c accessing the toolbox - Windows 10

Hi,
I've got a 1320c printer but the printing is often flaky - i.e. it peels off.

I've tracked the problem down to a fuser issue and need to increase it's power using the Dell toolbox - I've found this tutorial on You Tube

https://www.youtube.com/watch?v=-SEhWjAR7-U

But I'm using Windows 10...

I cannot seem to access the toolbox - can anyone assist me in launching it, or is there another way around this issue.

Thanks

Alun

July 6th, 2016 10:00

Hi

I have exactly the same problems regarding the printer and the toolbox.

Did you resolve the problem?

July 7th, 2016 02:00

I'm afraid I had to borrow an older laptop to connect to the printer which didn't have Windows 10 - so managed to get the toolbox working.

However, after a short while the problem returned - and not sure if it resets after a while or the problem has got worse...

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