I work as an internal support student for my coop placement. We have a dell 1815 all-in-one printer, and all be it old, it still works for exactly what the office needs
Somehow in the morning, one of the employees accidentally locked the scanner. Its obvious that the lock switch is on the roof of the output tray. We even see the switch status indicator on the inside of the glass. But for some reason, it is STUCK. We have tried pulling it, pushing it, but we cannot for the life of us figure out why it wont budge. There seems to be a small locking feature beside the indicator on the inside of the glass, but we cannot get in to move the switch manually.
We have tried gently and forcefully to move the lock switch, but it will NOT budge no matter how hard we push/pull
Has anyone solved this issue before? Or rather, does anyone know how to get inside the glass of the scanner? We understand that this printer is old, and no longer covered by any sort of warranty.
Any help would be greatly appreciated!
Solved! Go to Solution.
We had a representative from HP look at our printer when they were in servicing our other hardware. You failed to make it known that all switches have a small latch on the interior. All you have to do is use a small screwdriver and pull it down before attempting to pull it back into place...thats it.
Im sure glad i didnt follow your "advice" in disassembling our entire printer for something so simple. Thanks for the delayed support, we will be continuing our business relationship with other companies that have the ability to support both their own products better then "here is a service manual, good luck"
If you are planning to disassemble the device, it is suggested to seek a technician’s help as it involves complicated steps for removing parts. You might find the Service Manual useful. Click here to view/download the Service Manual.
Hope this helps.
Im not planning in dis assembly, that would be unnecessary for the issue we have. I just need a Dell licensed user to explain to me the reasoning as to why the lock switch would get STUCK and how i can go about getting it back into the unlock position.
Again, i see a small arm on the inside of the glass machine beside the lock indicator slider that seems to be holding it. We cannot even force it back into position.
This is forcing the office to undergo a restructuring contract with HP, which is not as convenient but if Dell is unable to provide support through: live chat, phone service, and now forums for support for the 1815dn...Then using HP seems like a much better solution through which to do business
I would like to look at the problem in a greater detail and would surely see if I can provide you support. Kindly, add clear images (if possible) in your reply indicating the stuck switch so that I can research further.
Thank you Zohaib, i really appreciate it!
I will include a post for each picture i have taken. As you will see, there are two small tabs within the interior scanning area. What may be very difficult to see is that the tallest of two blue tabs, it has a small black arm handing down that seems to hook into it. Now im not sure if this is what is causing the lock, but im sure an expert such as yourself would understand better.
It seems like such a simple issue, but we cannot figure it out! The tab/switch on the output tray roof just wont move into the unlock position.
See following posts for pictures