3100cn

Question

I am getting four color dots when I print.  This is a new printer (one month) with new toner.  The problem is getting worse. It started with 2 sets of four color dots on the right side of the page, now I am getting the four dots in sets all over the page.  I can print in black and white and then I only get the black dots.  Any idea how to fix this??

DivineMsB · Answer

I have no solution yet.  So far I have talked with 4 different Dell Tech Support personnel.  I changed out the toner as they told me.  Nothing has worked, thus far.  I did see the problem listed on the Dell Tech Support, however, no solution was listed.  I am waiting for another email response to this problem.  As soon as I hear something I will be listing it on here as well.

FearNot · Answer

DevineMsB, I, too, am having this problem. I saw one other message about this on the board, but no one had offered a solution. Have you found anything on this yet?

K.Wagner · Answer

This problem sound for me like a problem with the imaging drum. I have only some 5100cn, but the old oki had the same problem. Try to replace the imaging drum and the color dots shold dissapear.

FearNot · Answer

That shouldn't be the problem, I wouldn't think. I've printed less than 100 pages. It's a brand new printer.

DivineMsB · Answer

My printer is a month old too.  Maybe the drums just aren't made real well.  I got a faulty one right out the shoot.  When I get the new one in, we'll know if that is the problem.  I'll let you all know.

DivineMsB · Answer

I spoke with Dell support again Friday night and they said that it is a bad drum.  I ran some test on it (with their help) and found that was the problem.  They are sending out a new one.  Thanks for everyones help!!!

DivineMsB · Answer

Ok, I just got the new drum installed and printed.....YEAH!! It works great.  No more dots!!!

FearNot · Answer

what number did you use to contact them? I can't find anything on their site.

DivineMsB · Answer

800-822-8965 option 3 for tech support.  This is the small business tech support.  You don't want to call the printer support because you will get ink jet and they know nothing about the laser printers.

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