900 service Rip Software Error Message on the Dell 5200

Question

I keep getting this error on the screen of the printer, periodically. I will restart and it will go away and it will be fine for about 3 to 5 days and it will disable itself and say the same thing on the screen!!! What could be causing this?  Dell wants to replace both of the main boards on the printer.  Is that the only way to go or is there another way to fix this???  I really don't want to be dealing with this issue again!  Thanks for your help and hope someone has resolved this issue before. Message Edited by wckedbrdr_na on 06-03-2004 01:52 PM

d3sp · Answer

900 RIP error message is a generic error.
In order to understand when it's coming from you have to give more information.
Does it happen when printer is printing a job from a PC, or when it just stands alone idle?
In first case it's probably a job that is generated by the driver which cannot be properly "digested" by the printer. In this case, press select and return on the OP as soon as you get the secondary code message and write it down. Then call Dell support and tell them about it.
If the printer is getting 900 RIP error when being idle, I'd recommend disconencting it from the network for a couple of days to see if the error appears. If it doesn't, then it's something from the network which is causing the problem. Perform the same procedure of collecting the secondary code and contact Dell.
If it still gives 900 RIP error when disconnecting, then it's one of the hardware part which is causing the problem. It might be an option such as a drawer, or a memory unit, or just a main board. try disconnecting one by one the options and see if the problem goes away. Whenever it comes back, collect the secondary codes.

I hope it makes sense.

bobbylove · Answer

Did you ever figure out what the problem was?  I have the same issue right now. Thanks

d3sp · Answer

Bobbylove, if you could see in my post, this error is a generic error. So you may be experiencing another issue. Please, try my suggestions and tell me what is the result..

ym_rrhec · Answer

We have 3 or more M5200 here and same problem occurs to all of them (but not at the same time). They are network printers and are not connected directly  to any PCs at all.   The only option is to restart the printer. This will make the printers run for another day. The next day or so, same problem comes out again (printers are idle most of the time)   Btw, when I press select+return, here is the secondary error message I got:   239 http_parse SIGSEGV illegal access to 0000000c epc=0x00401654 ra=0x004014e4   Any idea what's wrong with it and how to permanently fix it? ( I tried to call Dell support and I got disconnected during transfer for 4 times )     Thanks.

bobbylove · Answer

I ended up using my Dell onsite service and they came in and replaced the whole motherboard.

sla161 · Answer

bobbylove,   Did the replacement work?  I'm currently troubleshooting a 5300 and two 5200s with the same problem.  No rhyme or reason for the error.  Happens whether connected to the network or not.  One of the 5200s had just been taken out of the box, turned it on and boom there's the error after five minutes of standing idle.

ym_rrhec · Answer

I called the Dell printer tech support and the person said it was probably software problem and wanted to delete the computer hard-drive (reformat?). We ended up not doing that.. coz the computer was in use

So.. problem not solved yet.

bobbylove · Answer

it has been working for 10 months now.

ym_rrhec · Answer

Gosh, we had Dell onsite service and they replaced the motherboard (about a month ago) and now the same error message shows up again. 900 service RIP software. I'm thinking maybe the printer is not configured correctly or smthg??

ITperson1 · Answer

We have the same issue - from several computers when users try to print documents of any  kind, pdf, excel, word the error will come up and then we restart the printer and it will work for a bit and then we get the errro again.

braundera · Answer

I should mention that nothing changes if the network cable is disconnected, or with reboots.

braundera · Answer

I doubt anyone is still monitoring this thread, but the secondary message I am getting is as follows: PhyADDR line 1740: Bad 0: Bad PHY! (ffffffff)

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900 service Rip Software Error Message on the Dell 5200

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