962 - Distorted Print and Margin width

Question

I am having two problems with my 962 printer.

1. When I print text documents (for example from Word), the quality of the text is very poor. The text is distorted, sometimes one character will be a little higher than the character next to it, or two characters will be closer together than they should be, or the characters are fuzzy. It seems to help (a little) if I use the "Photo" quality setting instead of Normal or the other modes, but it doesn't seem like "Photo" should be required for printing text. I have tried new ink and tried running the self alignment utility to no avail. Is this the expected quality of Dell Printers or just typical for the 962 or do I have a bad printer? At this point I don't think I could print anything for my business on this printer.

2. I have alot of Microsoft Publisher documents that I work with (business cards, price tags, post cards etc). When I print any of these on this printer, the printer cuts off the right side of the document and the bottom of the document. Granted the text gets close to the edge of the paper, however I have no problem printing them on my ancient HP printer nor on two other Epson printers I own. It seems that if the printer is capable of printing borderless pictures it should be capable of printing text to at least a 0.1 or 0.25 inches of the edge of the paper and it seems cut things off at about 0.5 inch.

Anyone else having similar issues? Is it just a configuration issue, perhaps a setting that I haven't located?

Thanks.

beavis1965 · Answer

Did you ever get your printer problems worked out?  I am having the same cut off problems with copies and scans,  Print works fine.

ehursey · Answer

No I never got it worked out. It still has the same problems. I now print everything in photo quality so that it is at least readable. Anything that will be viewed by a customer I print on my Epson printer. And likewise anything that gets cut off I print on the Epson printer. I must say that I am really disappointed with this printer and will stick with Epson in the future (except Epson as far as I know doesn't make an all in one with a fax), but if this all in one (Dell 962) can't print then it really isn't an all in one either.

betts1027 · Answer

Hi, did you ever get your copy problems solved.  If so could you please let me know how.  I am having the same problem and can't seem to find help anyplace.   bette

ehursey · Answer

Sorry, I never got it working, I have decided that the printer just doesn't function as it should.

beavis1965 · Answer

I have similair problems with my 962 but it is in scan or copy mode. It prints fine.
When copying, the result is 25% of the original document in a corner. In other words, the top left quadrant. The 1/4 that is copied is accurate and sharp. I've read dozens of complaints about excrement ridden performance from the 962. I guess they are just garbage. Dell got in to the printer business as an afterthought and I would like to see better management in the quality assurance sector. The pres. just gave $50 million to the University of Texas. Seems like they could spend some of that building a good printer

betts1027 · Answer

Hi, Mine is on scan and copy also,  I don't know of any recourse, but if you ever do hear of any please let  me know.  I really can't afford to buy and new one and it prints really well.   bette

beavis1965 · Answer

I have read at least 50 complaints about the AIO 962.  Dell was a Johnny come lately in the printer market and only wanted market share with little or no R&D.

Printers

962 - Distorted Print and Margin width

Was this post helpful?