A 960 - Error 0502

Question

I have a DELL A960 All in One printer, and I had the Error 0502 last month, spoke with a Tech, and he walked me through the cleaning process, but now I am experiencing the same problem.  I checked the strip, it is in position, I checked the cartriges, and they are in position.  I did notice that this problem began, after I put 'New' Ink Cartriges into my printer, and the tape pulled off funny.  Could it be that we are getting ' Over Used' Ink Cartridges from DELL?  And of course the warrenty is expired :smileysad: What else could I do, to try and fix the problem?  Is there a way of further cleaning the head rest?

mfmfmfmf · Answer

Could you walk me through the cleaning process?  I think I've done it correctly but am now again experiencing the 0502 error.   Thanks.

AFMom02 · Answer

1) Unplug printer 2) Move Ink Carriage to the right 3) With a Paper Towel folded over Clear strip, gently wipe strip left to right 4) Wipe the metal rod that the cartridge rides on also 5) Move Ink Carriage to the left storage rest 6) With a Paper Towel folded over Clear strip, gently wipe strip left to right 7) Wipe the metal rod that the cartridge rides on also 8) Close unit, plug in, and turn on, should have no problem       but... after 1 month, and replacing the Ink Cartridges,          I am again experiencing the same 'Error 0502' message. Thats why I say, Did Dell sell us a bad batch of Ink Cartridges?  I have never experienced the Tape sticking to the Cartridge before this Batch arrived.  I do not store Ink Cartridge's, as I do print alot at home, and only purchase when they go empty.  (The cost is Outragious!)

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A 960 - Error 0502

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