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16523
November 23rd, 2009 15:00
AIO 922 Printer won't scan
Despite uninstalling and reinstalling the printer and reinstalling the drivers, this printer will not scan. The button on the printer will not work and the "Dell AIO Center" does not exist, so there is no way to scan from software. This event seemingly happened without any clear cause because the printer scanned fine until recently.
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PudgyOne
9 Legend
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30.3K Posts
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November 23rd, 2009 16:00
brogers68,
Please follow the instructions below and then tell me what happens..
Please make sure you have all Windows Updates, especially .net framework, (needed to run many applications) and the latest Java.
Disconnect your printer.
Download and run this patch (a MUST with Vista machines) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers
XP Drivers
Vista 32-bit Drivers
Vista 64-bit Drivers
All other drivers
Install the proper drivers. You'll be prompted when to connect your printer.
***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Let me know what happens.
Rick
treadly
5 Posts
0
November 24th, 2009 17:00
Pudgy one,
Since repeated calls and 10 e-mails to tech no service could not resolve my problem I wanted to say thanks to you as your posts helped me to resolve my 922 printer issue
I am greatfull.
I have an xps 8000 and read your posts since i got nowhere on other avenues.
tread
PudgyOne
9 Legend
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30.3K Posts
0
November 24th, 2009 18:00
treadly,
You really did all the hard work, I just posted a path to follow. :emotion-21: Glad you got it working. Thanks for posting back.
Take care,
Rick