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Luigiwriter
Copper

AIO 926 Inkjet driver incompatible with Windows 10. When will it be updated and tested?

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AIO 926: Even after manual install, Windows 10 says that the printer driver is unavailable [not recognized]. Can scan but not print. I have returned to Windows 7 and want to know if Dell intends to update and test the drivers for Windows 10 and when. The properties menu does not give compatibility options for printer drivers.

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ejerry
Copper

RE: AIO 926 Inkjet driver incompatible with Windows 10. When will it be updated and tested?

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I have spent hours trying to fix this and even paid for an online tech service which finally found that Dell admits Windows 10 is incompatible with AIO 946, my printer. I called and they urged me not to switch back to Windows 7 because they have to find a solution soon. I think they are trying to get us to buy new printers and think they should have warned us before the upgrade.

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Moderator

RE: AIO 926 Inkjet driver incompatible with Windows 10. When will it be updated and tested?

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Luigiwriter,

I have no guarantee this will work. I recently upgraded to Windows 10 and my printer, which was already installed, works without issues.

The information listed below works for Windows 7, 8 and 8.1, so it may also work for Windows 10.

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7, 8, 8.1 and 10 32-bit or the Vista 64-bit drivers for Windows 7, 8, 8.1 and 10 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell 926 Photo All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

Moderator
Moderator

RE: AIO 926 Inkjet driver incompatible with Windows 10. When will it be updated and tested?

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ejerry,

You should also try the solution for your Dell 946 printer.

I have no guarantee this will work. I recently upgraded to Windows 10 and my printer, which was already installed, works without issues.

The information listed below works for Windows 7, 8 and 8.1, so it may also work for Windows 10.

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7, 8, 8.1 and 10 32-bit or the Vista 64-bit drivers for Windows 7, 8, 8.1 and 10 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell 946 Photo All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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glcostanza
Copper

RE: AIO 926 Inkjet driver incompatible with Windows 10. When will it be updated and tested?

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Rick,

After upgrading to Windows 10 from Windows 7 my 926 Photo All-in-One Printer stopped functioning properly (I would get a connection error when I tried to print a document). Following your instructions resolved the issue.

Thanks!

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Moderator
Moderator

RE: AIO 926 Inkjet driver incompatible with Windows 10. When will it be updated and tested?

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glcostanza,

Glad you got it working! Thanks for posting back.

Take care,

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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artlib
Copper

RE: AIO 926 Inkjet driver incompatible with Windows 10. When will it be updated and tested?

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Hi Rick, have a question about those steps to allow a 926 inkjet to work with windows 10. I went through all the steps and am stuck on the "Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected." I am not sure how to enable this compatibility mode in windows 10. I tried downloading the driver first, right clicking it in the file browser, left clicking properties and going to compatibility - but compatibility was not an option.

From what I understand, I need to actually install the Vistra drivers in the vista compatibility mode to get this to work. I have no idea how to achieve this step. Could you help me out?

Thanks, artlib.

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Moderator
Moderator

RE: AIO 926 Inkjet driver incompatible with Windows 10. When will it be updated and tested?

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artib,

Right click on R150575.exe, then left click properties. You'll see the image below, then click on compatibility.

Click where I have the arrows, then click apply, then ok. Make sure the printer is not connected with the usb cable. Then right click on the file, left click run as administrator.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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wkalp
Copper

RE: AIO 926 Inkjet driver incompatible with Windows 10. When will it be updated and tested?

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Rick,

I am experiencing the same problem and followed all of your steps listed above.  Once the file opens, I'm not sure what to do.  I tried the "setup" but received the error message that my new Dell printer is not compatible with Windows 10.  Any advice? I am really frustrated with Dell not having a driver for Windows 10.

Thanks!

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silekonn
Copper

RE: AIO 926 Inkjet driver incompatible with Windows 10. When will it be updated and tested?

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Looking like it doesn't work with Windows 10 Threshold 2?  Setup starts and ten seconds later closes with no notifications.  .NET and Java7u80 are installed, compatibility/admin was used.  I also tried to default IE, enable Java in IE and the Setup.exe files in both locations (one is in C:\dell\drivers\R153976\Fax\install\x86).  Any suggestions?  Thanks in advance.

Update: Had an old copy of R146832 and that one opens setup.exe.  The install froze, the printer was already installed and I ended the process.  It prints!

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