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C2665dnf, Office 365 email settings
Hi
I'm having real troubles getting the e-mail server settings working on my printer. I've input all the SMTP settings (smtp.office365.com port 587) and the username and password into the relevant boxes but all that happens is I get the message "Unable to connect". I know that office365 uses TLS - so I've ensure that SSL/TLS is enabled under SMTP security. So - anyone come across this problem before with office365 (it was working fine until we migrated to office365 earlier this year)? Also does anyone know if I can get more data as to why it's unable to connect - it's hard to troubleshoot when we only get a one-liner message!
Screenshot of settings attached.....
Thanks
proweb01
2 Posts
1
October 5th, 2015 12:00
Hello. There is some definite confusion about how Dell scanners connect to 3rd party SMTP - including Office 365 and Gmail. Unfortunately, you have to configure more than just the email server settings on this page. Here is how we got it working: www.proweb-solutions.net/.../how-to-setup-dell-mfp-scan-to-email-to-office-365
DELL-JoeyR
1 Rookie
1 Rookie
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253 Posts
0
October 10th, 2014 10:00
Hello SCHALER,
Thank you for posting to the forum. Before configuring the SMTP settings on the printer, follow the instructions for configuring an SMTP relay in Office 365 .
Once you have setup the SMTP relay, you will follow the normal process for a scan to e-mail setup.
Regards,
Joseph E
[tag:iworkfordell]
edmod209
2 Posts
0
October 14th, 2014 07:00
I have followed all the instructions specified in the SMTP Relay section. This would mean I do not need to specify the login or password as the ip is trusted.
What do I enter in the section that asks for POP and SMTP authentication?
here is what I have:
E-Mail Server Settings
Primary SMTP Gateway
SMTP Port Number
(1 ~ 65535)
E-Mail Send Authentication
Invalid POP before SMTP (Plain) POP before SMTP (APOP) SMTP AUTH (Plain) SMTP AUTH (Login) SMTP AUTH (CRAM-MD5) *SMTP AUTH (AUTO)
SMTP Login User
SMTP Login Password
Re-enter SMTP Login Password
POP3 Server Address
POP3 Port Number
(1 ~ 65535)
POP User Name
POP User Password
Re-enter POP User Password
Reply Address
(Sent with every E-Mail)
SMTP Server Connection
Connection pending until printer sends an alert
edmod209
2 Posts
0
October 14th, 2014 07:00
posting the image again
McGlinn
3 Posts
0
September 19th, 2018 05:00
And set SMTP Auth to Auto.
McGlinn
3 Posts
2
September 19th, 2018 05:00
SOLUTION POINTS TO DEAD SERVER, SO, solution follows:
1) Go to Print Server Settings, Security, SSL/TLS. Choose STARTTLS.
Above has to be enabled.
2) Print Server Settings, E-mail Server:
Type
Server Address
Port
POP Server (SSL)
outlook.office365.com
995
Outbound Servers:
Type
Server Address
Port
SMTP Server (SSL)
smtp.office365.com
587
amdaxiom
12 Posts
0
December 4th, 2018 10:00
This works, thanks so much!
diggingrelic
1 Message
0
April 28th, 2020 14:00
This should be the selected answer. This works. Hours of frustration, gone. Thank you.