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Cannot scan to PC
I have also encountered the same problem. For what it's worth, I do seem to be able to scan to a USB stick. This makes it a workaround, although it adds an extra step. Dell's attitude to this problem is disrespectful. I shall certainly be well aware of it when purchasing products in the future.
DELL-Infant R
331 Posts
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July 17th, 2015 12:00
Hi simonj,
Thank you for writing to the Dell Community Forum.
Could you please provide the printer model and the Windows OS you are using, we can help you.
simonjhumphries
3 Posts
0
July 17th, 2015 13:00
Windows 8.1, Dell C1765nfw. Printer software has been reinstalled several times to no avail. There is no problem on a mac.
simonjhumphries
3 Posts
0
July 17th, 2015 14:00
Hi the operating system is windows 8.1 and the printer is Dell C1765nfw. Printer works OK on my partner " mac
DELL-Infant R
331 Posts
0
July 22nd, 2015 08:00
Hi simonj,
Please refer to this link http://dell.to/1As6ew0 page 247-268. Let us know how you are trying to scan from your computer, also if there is any error update us and we can help you fix this issue for you.