Does the usb"found new hardware" come on when you plug it in and turn it on?

yes it did then it tried to load driver ( not found ) in device manager yellow question mark on printer

tried to update driver on internet that did not help

removed canon software rebooted computer

reloaded disc ( canon ) pluged usb turned printer/scanner on nothing

not even found new hardware

Mike,

Disconnect your printer.

Uninstall your printer.

Restart your computer. Make sure the printer is gone. Manual Printer Driver Removal

Download the drivers from Canon's Website. I could not locate the printer drivers for the model number you posted. There is a MP C5500 series.

Install the drivers and software first. You should get a prompt that the printer is not connected. Connect the printer at this time.(powered on) If it doesn't install, try a different USB Port, try the front ones as well.

What happens?

Rick

Thanks Rick

done all that still no joy

I put on laptop with vista no problem

still wont load on my dell desk top with xp sp3 ?????????????

canon helpline have no idea either they say windows softwear problem  

so i dug out my old hp printer that installed again no problem

no idea what to do next

mike

Mike,

Let's try uninstalling the printer. After you uninstall the printer restart your computer. Make sure the printer's gone. Manual Printer Driver Removal

Now right click start, left click explore. Look for the programs files and then look for a Canon Printer folder and delete it. I think I'd try cleaning out the registry with a cleaner like CCleaner

Then restart one more time.

Now try installing the printer. If it doesn't install, try a different USB Port. Thinking maybe also try reinstalling the chipset drivers, if there is a USB Port issue.

Just places and things to try.

Rick

Thanks for that , after many hours on the net it seems to be a xp sp3 problem with all 3 in 1 printers ,

Setting chipset drivers a bit over my head , better take comp into local computer repair shop

thanks for the help

mike