Cartridge error message

Question

I had a Dell All In One 922 printer which started showing an error message that the colour cartridge was not present. I purchased and inserted a new Dell cartridge but still carried on getting the same message. I tried absolutely everything suggested by support but still carried on getting the same message, concluded it must be a fault with the printer so uninstalled it yet again and purchased a new printer. I have now installed the new printer ( Lexmark AIO X3480) and find I still cannot print as I am getting the same message stating that the cartridge is not present. Any ideas ?? Now getting desperate

01-28-2007 10:25 AM

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Re: Cartridge error message Options

fireberd · Answer

As the Dell's are made by Lexmark for Dell, and now you have a Lexmark with the same problem is not unusual.  Either you have a defective (new) cartridge or the new Lexmark printer is defective.    I assume you are removing the protective film from the cartridge before loading it.

Ednaisis · Answer

protective film is removed. When I had the error message on the Dell printer I tried everything possible , including cleaning the contacts etc. and tried two different brand new Dell cartridges. The problem seems to lie with the computer itself and not the printers.

fireberd · Answer

Most previous posts about this problem with Dell's (and it's a relatively common problem) suggest it is a cartridge or printer hardware malfunction error, not a PC issue.

tOnski · Answer

what exactly is the error message on the printer?

Ednaisis · Answer

Error message is 'Cartridge incorrect'

Printers

Cartridge error message

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