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January 29th, 2004 23:00
Color lines on right edge
I have a Dell Inkjet Printer J740, and it prints color lines (blue, magenta, yellow) near the right edge of the paper. The vertical lines are about 5/16" tall. It doesn't matter what software, the lines print all of the time. How do I stop these unwanted lines from printing?
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DELL-Mel
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January 30th, 2004 13:00
Marketing Director,
Thanks for using the Dell Community Forums
Try performing a nozzle clean.
Click Start, All Programs, Dell Printers, Dell AIO Printer J740, then click Dell Printer Solution Center.
The Dell Printer Solution Center menu appears.
Click the Maintenance button.
Click Clean to fix horizontal streaks.
Click Print.
Check the Nozzle Clean Prinout to to see if there are any defects in the color bars
Try performing a nozzle clean.
Click Start, All Programs, Dell Printers, Dell AIO Printer J740, then click Dell Printer Solution Center.
The Dell Printer Solution Center menu appears.
Click the Maintenance button.
Click Clean to fix horizontal streaks.
Click Print.
Check the Nozzle Clean Prinout to verify that it is free of defects and all expected color bars exist.
If there are still lines try opening the cover.
Remove the ink cartridges.
Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back.
NOTE: Never wipe the cartridges from side to side as this will cause cross contamination in color cartridges.
Re-install the ink cartridges.
Close the cover.
Remove the power brick from the back of the printer.
Wait five seconds.
Firmly reseat the power brick.
If the problem still exists try contacting technical support since the print cartridge may need to be replaced.
Respectfully,