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graver2003,

 

Try re-installing the printer using the instructions below and then tell me what happens.

 

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

Vista 32-bit Drivers

 

Vista 64-bit Drivers.

 

 

All other drivers

 

Install the proper drivers.(ONLY install the drivers you need) You'll be prompted when to connect your printer(powered on)

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

 

"As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program."

 

I did that but I didn't get the All-in-one-center, I got the ABBYY fine reader

 

Maybe because I didn't read the adminstratior part and did the set-up directly but when I tried to use the adminstrator it didn't change anything

graver2003,

 

You need todisconnect the printer, run the patch(as administrator) until it prompts you to restart your computer. Restart your computer and install the proper drivers. You'll be prompted when to connect the printer.

 

 

Rick