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February 24th, 2009 15:00

Copying Problem

My Dell Photo All-In-One Printer 924 prints a solid black page when I try to copy a document.  I have tried to reduce the darkness as far as possible, and I still get a solid black page.  Any suggestions?

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February 24th, 2009 16:00

orndjo,

 

Can you scan a document on the glass to make a copy of something?

 

When you scan a document on the glass, do you see the light when the scan is going on?

 

I would venture to say your scan light has burned out..

 

 

Rick

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