I downloaded the windows installer without a problem.
I then went and installed the Desktop Sysytem Software using IE8 without any problem.
I then tried the Chipset Software Installation Utility. Of course when the install now came up and said xp users must open the file only for it to work, of course there was no selection to open the file. So I hit run and the same error message came up saying: (ikernel.exe) could not be launched. RPC server is unavailable
I then tried to download the driver restet tool and of course the same old message came up there too that said that windows installer had a problem.
Don't really know if it's time for a new computer or maybe I'll just live with this until I decide to shell out the $$ for a new one.
Or maybe I'll just try to reinstall the xp pro again when I have the time. It did seem to work for a few days. I could read cd's and use the printer then.
Finally something did work. I installed the chipset.
Next question. I went to the how to download drivers in the correct order. The next download said :
PCMCIA/Smartcard controller located under the Security Category on the Drivers and Downloads page.
But on the drivers and download page there was no such driver.
Also the next one listed in order is not on the drivers and download page. It is:
Intel Storage - Intel Matrix Storage Manager located under SATA Drives on the Drivers and Downloads page (only for Intel chipset computers).
The next one listed in order is for audio adapter. I have this listed on the drivers and download page:
Audio Adapter - Enables and enhances the audio controller. This is located under the Audio Category on the Drivers and Downloads page.
The audio and video downloads listed on the download page are listed as optional and really don't match the desriptions listed on the download order page.
The next on the list is for: Network Interface Card (NIC) - Enhances the network controller for Internet or network access. This is located under the Network Category on the Drivers and Downloads page.
The network Category lists an Intel Driver for (R)PRO/100/VE Network Connection. This is recommended. The other one is optional for Intel Diagognostic Utility.
There are 4 recommended downloads under applications, one for the dell driver rest tool and 3 sonic solution items.
Also there are 3 recommended downloads for communications all intel items.
Should I just download all of the recommended and optional drivers in the order by category.
Everything listed below is what you'll need. You'll then ned to download the Audio and video drivers. The look in the device manager and see if anything else has any yellow exclaimination marks or red x's. Some items in the list may not apply to your system.
The go to Drivers & Downloads enter your service tag number and download the drivers you're missing. Look in the device manager for yellow exclaimination marks or red x's.
Checked the device manager for andy yellow exclamation marks or red x's. None found. I had looked in there before and never found any of those.
Now for the good news. I could not see any more items in the download list that applied to my computer.
So I attached printer to the USB Hub and it works!!!! Also I can now upload pictures from my camera to the computer via another USB Hub.
I just wonder if doing the reinstall of the windows installer was the whole problem.
The only thing that doesn't seem to be working now is the cd/dvd-rw drive . When I tried to reinstall the Sonic Solution CD it said it wasn't responding and I could not yet read the drag and drop cd as it still said 0 bytes with RAW as the system.
Go to Windows Updates click on custom and download the custom updates, especially .net framework, neede to run many applications. Also Download Latest Java
If you have problems with the downloads installing, let me know.
Of course you had to buy the product for it to update the drivers. Probably can go elsewhere to downlad for free if needed.
So I just went back and tried to run the CD for Sonic Solutions and it finally worked and is installed. Maybe Java and windows custom updates helped that.
Last problem that I have is the drag and drop DVD-RW still cannot be read on this computer where it originated from. It still shows RAW for file system and 0 bytes. It shows up a a cd instead of a dvd. I put the disk into the other computer and it comes up just fine.
I could not figure out how to get that dvd-rw disk with the RAW file to work on my computer. I looked on the internet and all of the things suggested didn't work.
So I decided to see if I could just attach all the pictures/videos I was missing that I downloaded to the old laptop, to an e-mail from the old laptop and then open them up on this computer and then download them to the my folders on the c drive.
I was able to do that without any problems so I guess everything is back to normal!!!!! I can play other dvd /cd disks with the dvd/cd drive once I activated the Sonic Player. I can use any media player then.
As far as the disks that I had used previously for backups, should I be able to reformat them and use them for something else?
Thanks again for all of your help the past 2 weeks. Couldn't have done it without you!!!!
That wonderful windows installer screen popped up again saying preparing to install after I had restarted system and of course the printer now cannot communicate and I cannot upload any pictures from the camera.
One other thing. I thought I would run the microsoft Fixit to see if the computer had any more problems and it said the fixit components failed to installI. That was before windows installer screen began popping up. But sounds like that's connected also to the windows installer.
I downloaded again, the package that updated the version of Windows Installer on my system to version 4.5.
Once I did that, the printer works, also able to load pics from my camera to the computer. I noticed that the DCOM server was disabled again before I installed the 4.5 windows installer and was ok after.
Sure don't know why the windows installer seems to continue to have a problem.
See what happens with the DCOM disabled. If it work ok, then maybe there is something with it's setting. If it doesn't work, then change it back.
Just a thought. When you know you're not going to be using the computer for a while, Hit the Windows key and the R keys at the same time. Type
chkdsk /r (space between the k and /)
Hit enter. Answer with Y
Restart the computer. This checks and reapirs any errors in the system. The procedure takes a while, so that's why I suggest running this when the computer is not needed.
mrbowler
80 Posts
0
September 2nd, 2011 18:00
Rick:
Sorry this is becoming such a pain.
I downloaded the windows installer without a problem.
I then went and installed the Desktop Sysytem Software using IE8 without any problem.
I then tried the Chipset Software Installation Utility. Of course when the install now came up and said xp users must open the file only for it to work, of course there was no selection to open the file. So I hit run and the same error message came up saying: (ikernel.exe) could not be launched. RPC server is unavailable
I then tried to download the driver restet tool and of course the same old message came up there too that said that windows installer had a problem.
Don't really know if it's time for a new computer or maybe I'll just live with this until I decide to shell out the $$ for a new one.
Or maybe I'll just try to reinstall the xp pro again when I have the time. It did seem to work for a few days. I could read cd's and use the printer then.
Thanks again for all of your time and help.
Tracy
PudgyOne
9 Legend
•
30.3K Posts
0
September 2nd, 2011 18:00
Tracy,
Try...
http://www.microsoft.com/download/en/details.aspx?id=8483
Rick
PudgyOne
9 Legend
•
30.3K Posts
0
September 2nd, 2011 19:00
Tracy,
Try..
Hit the Windows key and the R keys at the same time. Type
services.msc
Hit enter. Look for DCOM, Make sure it's set for Automatic and restart the service. The try the installation.
Rick
mrbowler
80 Posts
0
September 2nd, 2011 20:00
Rick:
Finally something did work. I installed the chipset.
Next question. I went to the how to download drivers in the correct order. The next download said :
PCMCIA/Smartcard controller located under the Security Category on the Drivers and Downloads page.
But on the drivers and download page there was no such driver.
Also the next one listed in order is not on the drivers and download page. It is:
Intel Storage - Intel Matrix Storage Manager located under SATA Drives on the Drivers and Downloads page (only for Intel chipset computers).
The next one listed in order is for audio adapter. I have this listed on the drivers and download page:
Audio Adapter - Enables and enhances the audio controller. This is located under the Audio Category on the Drivers and Downloads page.
The audio and video downloads listed on the download page are listed as optional and really don't match the desriptions listed on the download order page.
The next on the list is for: Network Interface Card (NIC) - Enhances the network controller for Internet or network access. This is located under the Network Category on the Drivers and Downloads page.
The network Category lists an Intel Driver for (R)PRO/100/VE Network Connection. This is recommended. The other one is optional for Intel Diagognostic Utility.
There are 4 recommended downloads under applications, one for the dell driver rest tool and 3 sonic solution items.
Also there are 3 recommended downloads for communications all intel items.
Should I just download all of the recommended and optional drivers in the order by category.
Sorry for all of the questions.
Tracy
PudgyOne
9 Legend
•
30.3K Posts
0
September 3rd, 2011 02:00
Tracy,
Everything listed below is what you'll need. You'll then ned to download the Audio and video drivers. The look in the device manager and see if anything else has any yellow exclaimination marks or red x's. Some items in the list may not apply to your system.
You installed the Dell Desktop System Software and the Intel Chipset Software Installation Utility first or the rest of the drivers will fail to install.
Intel (R) PRO/100 VE Network Connection
Dell Wireless 1450 (802.11a/b/g) USB2.0 Adapter
The go to Drivers & Downloads enter your service tag number and download the drivers you're missing. Look in the device manager for yellow exclaimination marks or red x's.
How to Download and Install Drivers in the Correct Order
Rick
mrbowler
80 Posts
0
September 3rd, 2011 10:00
Rick:
Checked the device manager for andy yellow exclamation marks or red x's. None found. I had looked in there before and never found any of those.
Now for the good news. I could not see any more items in the download list that applied to my computer.
So I attached printer to the USB Hub and it works!!!! Also I can now upload pictures from my camera to the computer via another USB Hub.
I just wonder if doing the reinstall of the windows installer was the whole problem.
The only thing that doesn't seem to be working now is the cd/dvd-rw drive . When I tried to reinstall the Sonic Solution CD it said it wasn't responding and I could not yet read the drag and drop cd as it still said 0 bytes with RAW as the system.
.Tracy
PudgyOne
9 Legend
•
30.3K Posts
0
September 3rd, 2011 10:00
Tracy,
Go to Windows Updates click on custom and download the custom updates, especially .net framework, neede to run many applications. Also Download Latest Java
If you have problems with the downloads installing, let me know.
Rick
PudgyOne
9 Legend
•
30.3K Posts
0
September 3rd, 2011 11:00
Tracy,
Just saw about the issue with the cd/dvd.
Try the fix at...
How to Fix Error Code 39 with DVD or CD-ROM drive in Windows XP/Vista
It should bring it back to working. Deleting the upper and lower filters is a great way to fix it.
Rick
mrbowler
80 Posts
0
September 3rd, 2011 12:00
Rick:
I installed a couple of optional windows updates to framework and also updated Java.
Went to the Diver Boost site and it listed the following as needed an updated driver:
Intel 537EP DF PCI Modem Keyboard Device
3 drivers for Intel 82601 EB USB2 Enhanced Host Controller 24DD
Of course you had to buy the product for it to update the drivers. Probably can go elsewhere to downlad for free if needed.
So I just went back and tried to run the CD for Sonic Solutions and it finally worked and is installed. Maybe Java and windows custom updates helped that.
Last problem that I have is the drag and drop DVD-RW still cannot be read on this computer where it originated from. It still shows RAW for file system and 0 bytes. It shows up a a cd instead of a dvd. I put the disk into the other computer and it comes up just fine.
Tracy
PudgyOne
9 Legend
•
30.3K Posts
0
September 3rd, 2011 13:00
Tracy,
Not sure about the RAW for file system.
I have used the FREE version of Slim Drivers
Rick
mrbowler
80 Posts
0
September 4th, 2011 13:00
Rick:
I could not figure out how to get that dvd-rw disk with the RAW file to work on my computer. I looked on the internet and all of the things suggested didn't work.
So I decided to see if I could just attach all the pictures/videos I was missing that I downloaded to the old laptop, to an e-mail from the old laptop and then open them up on this computer and then download them to the my folders on the c drive.
I was able to do that without any problems so I guess everything is back to normal!!!!! I can play other dvd /cd disks with the dvd/cd drive once I activated the Sonic Player. I can use any media player then.
As far as the disks that I had used previously for backups, should I be able to reformat them and use them for something else?
Thanks again for all of your help the past 2 weeks. Couldn't have done it without you!!!!
Tracy
PudgyOne
9 Legend
•
30.3K Posts
0
September 4th, 2011 14:00
Tracy,
Glad I could be of asistance! Thanks for posting back.
Take care,
Rick
mrbowler
80 Posts
0
September 4th, 2011 21:00
Rick:
I really hate to say this but I"M BACK!!!!!!
That wonderful windows installer screen popped up again saying preparing to install after I had restarted system and of course the printer now cannot communicate and I cannot upload any pictures from the camera.
One other thing. I thought I would run the microsoft Fixit to see if the computer had any more problems and it said the fixit components failed to installI. That was before windows installer screen began popping up. But sounds like that's connected also to the windows installer.
Any ideas about the Windows Installer failing?
Tracy
mrbowler
80 Posts
0
September 4th, 2011 23:00
Rick:
I downloaded again, the package that updated the version of Windows Installer on my system to version 4.5.
Once I did that, the printer works, also able to load pics from my camera to the computer. I noticed that the DCOM server was disabled again before I installed the 4.5 windows installer and was ok after.
Sure don't know why the windows installer seems to continue to have a problem.
Any thoughts?
Tracy
PudgyOne
9 Legend
•
30.3K Posts
0
September 5th, 2011 06:00
Tracy,
See what happens with the DCOM disabled. If it work ok, then maybe there is something with it's setting. If it doesn't work, then change it back.
Just a thought. When you know you're not going to be using the computer for a while, Hit the Windows key and the R keys at the same time. Type
chkdsk /r (space between the k and /)
Hit enter. Answer with Y
Restart the computer. This checks and reapirs any errors in the system. The procedure takes a while, so that's why I suggest running this when the computer is not needed.
Rick