Highlighted
Moderator
Moderator

Dell 966 Photo All-In-One Printer owners thread (W7)

Jump to solution

Please follow the instructions below and then tell me what happens.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

I recommend that you use these Recommended Wireless Router Settings for the best communications.

 

Disconnect your printer. Download and run this patch 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer.

 

If using Windows 7 also try...Manual Printer Driver Removal

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

If using Windows 7, use the Vista drivers in the compatibility mode. 

 

Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

102 Replies
Moderator
Moderator

Re: 966 Photo All-In-One Printer owners thread

Jump to solution

Unplug the printer from the wall. Also remove the power brick for 60 seconds. This will reset any error messages you get from the printer.  Plug everything back in and power on the printer. Take out the Dell Series 7 black cartridge and reseat it. Put it back in and do the same for the Dell Series 7 color cartridge. When you close the printer it should try to print an alignment page. Any error messages?

  

Dell Series 7 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

 

Dell Series 7 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

Black in Left, black side                          Color in right, color side

 

Photo cartridge in left, black side          Color in right, color side.

 

It's possible the sensor went bad in the ink cartridge. Take it back to the place of purchase for a replacement.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

Tags (3)
0 Kudos
tjmartino
Copper

Re: 966 Photo All-In-One Printer owners thread (W7)

Jump to solution

I've attempted all suggestions concerning my Dell AIO 966 and Windows 7, but still get the not able to communicate error. I did notice when downloading the updated drivers, that there was no Windows 7 listing. And finally, in the drivers folder, there is no setup.exe.

Any help would be greatly appreciated.

Thanks,

Tom

0 Kudos
Moderator
Moderator

Re: 966 Photo All-In-One Printer owners thread (W7)

Jump to solution

Tom,

 

The installation is basically simple. Disconnect your printer. Download and run the patch until you're prompted to restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

 

Restart your computer.

 

If using Windows 7 32-bit, use the Vista 32-bit drivers in the compatibility mode. If using Windows 7 64-bit, use the Vista 64-bit drivers from the first thread. Right click on the downloaded drivers package, left click properties, compatibility. Use the Vista compatibility mode(I used Vista SP2). Right click on the drivers, left click run as administrator and follow the instructions. If the file sits there, then if you can click on Prnt Scrn and paste it to paint. Then click on the blue PudgyOne and upload the image and paste the direct link here, I can see what needs to be done.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
vinc50
Copper

Re: 966 Photo All-In-One Printer owners thread (W7)

Jump to solution

I have the same problem.  I uninstalling the  driver, downloaded the patch, replaced the print cartridges and powered off the printer. i am still having the same problem and now dell datasafe online is giving me error messages( I uninstalled that and downloaded the newest version- no success). This all started after jan 9 2010 and i wonder if  restoring my computer to an earlier time will help. What do you think?

0 Kudos
dbeatty5
Copper

Re: 966 Photo All-In-One Printer owners thread (W7)

Jump to solution

So I have done everything that you it still wont print, Everything else works fine, I keepgetting a communication not available error. could I possibly have a bad USB cable?? I just dont understand because it will scan to the computer and communicates fine that way. EDIT- this is a brand new computer running windows 64 bit the PC downloaded all the drivers previously and had the same problem, after which I came here and tried your approach still nothing, I also tried using the Vista SP2 compatibility and still nothing.

0 Kudos
Moderator
Moderator

Re: 966 Photo All-In-One Printer owners thread (W7)

Jump to solution

dbeatty5,

 

What is the make and model of your computer and operating system?

 

How are you trying to connect the 966 Printer to your computer?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
vinc50
Copper

Re: 966 Photo All-In-One Printer owners thread (W7)

Jump to solution

I replaced the usb cable; after one day it seems to be working ok. I'm crossing my fingers

0 Kudos
Moderator
Moderator

Re: 966 Photo All-In-One Printer owners thread (W7)

Jump to solution

vinc50,

 

Try this little tweak to make sure your printer stays connected.

 

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)


Go to the USB Controller section and click the + sign.


Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.


Restart your computer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
vinc50
Copper

Re: 966 Photo All-In-One Printer owners thread (W7)

Jump to solution

I also noted that  restarting the computer makes the printer unable to communicate but shutting the computer down and turining it on manually doesnt give me that problem.

0 Kudos