Make and model of your computer and operating system is helpful. 32-bit or 64-bit? If using Windows 7, did the computer come with Windows 7 or was this an upgrade?
First run Delete Print Jobs to remove any stuck print jobs in the queue.
Disconnect the printer.
Uninstall the printer from start, all programs, dell, dell printer, your printer uninstall or start, control panel, add/remove programs, uninstall the printer.
Install the XP drivers. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)
These instructions are for an older version of McAfee but should get you close enough to allow the printer past the firewall.
Allowing Printer past McAfee
1. Open the McAfee Security Center and then click on the ‘Internet and Network’
2. To the right of ‘Internet and Network’ you would see all the services that are present under it, just below that you would have a button ‘Configure’ please click on that.
3. Now you would have the Internet and Network Configuration, in this window you would have an option ‘Firewall Protection in Enabled’ to the right of that you would have a downward arrow, click on that.
4. Then click on the ‘Advanced’ button which would have a new screen up.
5. To the left of that window you would have ‘System Services’ click on it and to the right pane of the window you would have the ports listed.
6. Please check the option which is for ‘Windows File Sharing’ then click on ‘Apply’ and then ‘Ok’
PudgyOne
9 Legend
•
30.3K Posts
0
March 13th, 2011 14:00
basispoint,
Make and model of your computer and operating system is helpful. 32-bit or 64-bit? If using Windows 7, did the computer come with Windows 7 or was this an upgrade?
How is the printer connected to the computer?
What virus protection and firewall is being used?
Rick
basispoint
2 Posts
0
March 22nd, 2011 10:00
Hi Rick,
Its a Dell 5000, running Windows XP (32bit). Printer connected via USB and McAfee anti-virus software
Thanks!
PudgyOne
9 Legend
•
30.3K Posts
0
March 22nd, 2011 10:00
basispoint,
First run Delete Print Jobs to remove any stuck print jobs in the queue.
Disconnect the printer.
Uninstall the printer from start, all programs, dell, dell printer, your printer uninstall or start, control panel, add/remove programs, uninstall the printer.
Restart your computer. Make sure the pritner is removed. Manual Printer Driver Removal
You can then install the printer with the printer disk or use the drivers located at...
Dell 968 & 968w All-In-One Printer owners thread (W7)
Install the XP drivers. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)
These instructions are for an older version of McAfee but should get you close enough to allow the printer past the firewall.
Allowing Printer past McAfee
1. Open the McAfee Security Center and then click on the ‘Internet and Network’
2. To the right of ‘Internet and Network’ you would see all the services that are present under it, just below that you would have a button ‘Configure’ please click on that.
3. Now you would have the Internet and Network Configuration, in this window you would have an option ‘Firewall Protection in Enabled’ to the right of that you would have a downward arrow, click on that.
4. Then click on the ‘Advanced’ button which would have a new screen up.
5. To the left of that window you would have ‘System Services’ click on it and to the right pane of the window you would have the ports listed.
6. Please check the option which is for ‘Windows File Sharing’ then click on ‘Apply’ and then ‘Ok’
7. Restart the computer
Rick